This position will be assigned to the IT Office at Fort Sam Houston located in San Antonio, Texas. This is a Regular Full-Time category position with guaranteed 40 hrs. per week. Employees appointed to a Regular category position are eligible for benefits.

Duties

Functions as the Chief of Information Technology under the direction of the Resource Management Flight Chief (RMFC) under the 502 Force Support Squadron. Serves as the supervisor for an assigned Customer Support Team. Supervises employees performing routine and recurring assignments in the delivery of Information Technology customer support services. Assigns work, enforces standards, and conducts performance counseling. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization; identifies and resolves customer issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, maintenance, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT services. Works with customers to ensure efficient operations which support business requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with information necessary to address difficult and complex problems in automating work processes. Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions. Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. Promotes use of automated systems by providing instructions to functional area users on IT processes to include database and file accessing techniques, search strategies, processing and space utilization efficiencies, database security procedures, backup and program recovery techniques, and testing techniques. Works with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and desktop configurations. Ensures AF2534 Property Transfer and Disposal, is prepared for computer transfers from IT to another location. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12337613

Requirements

• This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing. Must have a valid driver’s license.
• This position requires the incumbent to complete a satisfactory Secret Clearance T3 investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/11/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have 3 years specialized experience of the basic principles, theories, practices, techniques, and terminology of the IT discipline/subject matter field. Must meet training requirements of Department of Defense (DoD) 8570.01-M. Must meet required certifications outlined in DoD 8570.01-M, Information Assurance workforce Improvement Program, 20 Apr. 10 Must demonstrate understanding of customer support principles to receive, respond to, and ensure complete resolution of problems. Must possess a Security+ Certification. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the basic principles, theories, practices, techniques, and terminology of the IT discipline/subject matter field. 2. Knowledge of installing, configuring, upgrading, maintenance and troubleshooting hardware and software components. 3. Knowledge of supervisory skills as they relate to interrelationship with the assigned workforce. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Ft Sam Houston Resource Management Flight 802 FSS/FSCN, 415 B Street East, Bldg 598 Randolph AFB, TX 78150-4424 US
• Name: JBSA Randolph NAF HR Office
• Email: [email protected]