As a Customer Service Manager located in the Metropolitan Service Center, Public Building Service, National Capital Region, you will be responsible for staff supervision, business management leadership, control of facility construction/renovation, real property management operations and maintenance, realty services, and/or physical security activities of Federal client agency facilities. We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

Develop, implement, and maintain policies, plans, and objectives to plan for, oversee and ensure the provision of quality customer service through the assessment of customer needs, satisfaction and expectations. Provide continual interaction and responses to customer needs, requirements and issues.  Direct the utilization of project status systems to monitor requests and analyze trends. Direct the procurement, management and organization of projects and program teams, determining priorities, establishing schedules and resolving disputes. Develop and implement procedures to improve program execution, coordination and integration. Ensure the establishment and implementation of financial cost control and accounting measures. Resolve contractor or client issues affecting operations and projects. Maintain contact with customer agencies, local governments, labor groups, civic and business groups, etc.  Represent PBS, National Capital Region (NCR) at high level conferences and meetings with representatives of client agencies, GSA and private industry on matters pertaining to real property operations and maintenance. Provide authoritative advice and information on project and operating statuses, progress, team activities, the planning and execution of facility management programs and initiatives to the Service Center Director and Deputy, the Office of Facility Management Director, and the RC for PBS, NCR, GSA.

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

Qualifications

For each job on your resume, provide: the exact dates you held  each job (from month/year to month/year) number of hours per week you worked (if part time).     If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $139,395 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.  To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience is 1) Managing programs which includes developing, planning, executing complex strategies and solutions for internal and external customers as it relates to facility management and real estate; 2) Determining program goals and developing plans for the organization, including identifying resource needs, prioritizing allocation of resources, and accounting for their effective use; and 3) Assigning work to accomplish, assigning work based on priorities, recommending promotions, reassignments, developmental needs, identifies training and resolves employee complaints.

Education

This job does not have an education qualification requirement.

Contacts

• Address GSA, Public Buildings Service General Services Administration Office of Human Resources Management (OHRM) 1800 F St NW Washington, District of Columbia 20405 United States
• Name: Destiny Floyd
• Phone: 202-549-1721
• Email: [email protected]