About the Position: This position is located in Falls Church, Virginia. Salary negotiation may be available for those candidates who are new to Federal service.

Duties

Receive, analyze, and determine appropriate action for all Hotline complaints received by DHA OIG, to include requests for assistance. Ensure that all complaints accepted by DHA OIG or tasked by the DoD Hotline that are IG appropriate are resolved in prescribed timelines and in accordance with applicable standards. Ensure all required correspondence and case documentation is tracked, completed, and recorded in the automated case tracking system. Verify that data input and maintained in the permanent system of records supporting the Hotline is accurate and complete.

Requirements

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes conducting Hotline case management responsibilities (i.e. receive, analyze, and determine appropriate action for complaints), interviewing and investigating inquiries in support of a Hotline Program, and ensuring correspondence and case documentation meet records management and/or quality standards. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Information AnalysisInformation GatheringMaterial ManagementMission Execution Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Contacts

• Address KF-DHA-DDAAFC DEFENSE HEALTH AGENCY HQ DO NOT MAIL Falls Church, VA 22042 US
• Name: Army Applicant Help Desk