This Program Support Assistant (OA) is located within the Medicine Service department at VA San Diego Healthcare System and provides administrative management support to one or more assigned sections within the service (e.g., Cardiology, Endo metabolism, Gastroenterology, Hematology/Oncology, Nephrology, Pulmonary, Rheumatology/Allergy, Sleep Medicine).

Duties

Major duties include but are not limited to: Obtains and evaluates applicable performance data from a variety of readily accessed source documents. Performs basic analysis of the data prior to developing reports or providing information to staff or targeted audiences. Reports are prepared for the Section Chief, Medicine Service Office, Chief of Staff/Director, Performance Improvement Management Service (PIMS), Nursing and Patient Care Services, Education Service, and VISN 22/Central Office. Assists the Section Chief with monitoring and reviewing clinical capacity, patient appointment lead times, anticipated workload, and provider schedules/duty hours and occasionally confers with Health Administration Services staff to coordinate patient scheduling. Develops reports and visual aids to track and explain trends and to communicate information to the Section Chief for evaluation and modification of program operations and milestones. Responsible for the management and coordination of their assigned Section's administrative operations. Through in-depth knowledge of the role and responsibilities of the Section Chief, the incumbent resolves problems associated with the day-to-day operation of the programs he/she oversees. Formulates plans and provides advice to attending physicians, residents and fellows associated with the Section, resolving administrative problems. Provides personnel management and other administrative support and acts as liaison with Medicine Service Office, Professional Credentialing Office, Human Resources, Department of Medicine/UCSD, and appropriate UCSD Divisions. Monitors on-going VA and UCSD personnel and leave/payroll actions involving Section staff and notifies staff of changes in base salary, eighths allocation, within grade increases, benefits, consult service or attending schedules, resident rotation/educational activities, TMS educational requirements/mandatory training, etc. Submits personnel actions based on direction from the Section Chief and other Medicine Service staff. Alerts supervisor and Medicine Service Office staff of potential problems that may require Medicine Service or human resources intervention, collaboration, or correction. Coordinates and prepares or assists with personnel requests for the Section, including recruitment, eighths allocation, travel, leave, promotion, termination, and education requests for supported physicians and administrative staff. Work Schedule: Monday-Friday, 7:00 am to 3:30 pm PST Position Description Title/PD#: Program Support Assistant (OA)/PD11926A Virtual: This is not a virtual or remote position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Provides a wide variety of information/data to clinical and administrative staff and supervisors regarding clinical and administrative activities. Extracts, summarizes, analyzes and identifies acute events, demographic data and performance indicator compliance to determine significant trends and issues in the Section's workload, funding, staffing, space, and equipment requirements. Proficiency Requirements In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. 40 words per minute typing speed. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address San Diego VA Medical Center 3350 La Jolla Village Drive San Diego, CA 92161 US
• Name: Michael Kelly
• Email: [email protected]