This Supervisory Medical Support Assistant serves within the Health Administration Service (HAS) at the James A. Haley VA Hospital (Main Campus) in Tampa, Florida, and is responsible for the direct supervision of several high profile programs within the Patient Processing and Benefits Sections - which includes, but is not limited to: Beneficiary Travel, Patient Funds, Inter-facility Transfers, Emergency Room Administrative Support, Facility Admissions, Self-Care Housing and Decedent Affairs.

Duties

Position Title: Supervisory Medical Support Assistant Functional Statement #: PD70229F Work Schedule: Monday through Friday, 8:00am to 4:30pm. Schedule may vary as deemed necessary to meet the needs of the Veterans and the Medical Center. The Supervisory Medical Support Assistant (MSA) will be responsible for the direct supervision of more than 20 employees that range from GS-3 thru GS-7. The Supervisory Medical Support Assistant duties consist of but are not limited to the following: Support and enforce Veterans Administration Directives and Regulations to ensure standardization throughout the Hospital and CBOCs. Assist and support the clinical staff to ensure Veterans and families medical and support needs are met. Develop detailed procedures and guidelines to supplement established administrative regulations and/or program guidelines. Administrative activities including advancing teams, training, preparing workload, and operational reports, scheduling staff, managing resources, trouble shooting, and extensive coordination between clinical and administrative services, Assure various aspects of compliance, reporting, quality assurance and budgetary initiatives are met. Efficiently and effectively manage the patient intake and appointment management process, support the revenue cycle, as well as administratively support the clinic staff in the patient care process. Facilitate a safe working environment for employees. Complete appropriate paperwork associated with Workman's Compensation. Develop performance standards and provide employees feedback through performance evaluations and competency reviews. Receive and listen to complaints and grievances from patients or their representatives. Approves/disapproves/certifies annual and sick leave requests and arranges vacation schedule for area of responsibility. Assures staff collects, scans and updates health insurance information, serving a major role in the revenue process. Clinic scheduling, consults, insurance card scanning, and pre-registration guidelines. Compressed/Flexible:Not authorized. Telework: Not authorized. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

Basic Requirements: a. Citizenship. Citizen of the United States. (Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.) b. Experience and Education. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. c. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with 38 USC chapter 73 and 74. d. Grandfathering Provision. All Medical Support Assistant's employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations. In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates: a. Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. b. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate all of the following KSAs: Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/117 Part II, Appendix G45 (VHA Medical Support Assistant qualification standard). The full performance level of this vacancy is GS-8. Physical Requirements: Position is sedentary in nature, may be required to lift/carry 15-25 lbs. on minimal basis. The work is performed in an office setting. The work will involve extensive use of computer/keyboard. Other physical demands include reaching, bending, stretching, walking and carrying light loads of supplies and/or files.

Education

IMPORTANT: There is no substituting education for experience for this position at the GS-8 grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: AndRita Gainey
• Phone: 716-430-5375
• Email: [email protected]