This position provides comprehensive telephone and telecommunication support to the Marion VA Healthcare System.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include: Operates communication systems and telephone switchboard to receive and connect incoming and outgoing calls. Routes calls to proper destination and provides telephone and organizational information to callers. Answers/places non-routine telephone calls. Regularly handles a variety of difficult calls requiring involvement on the part of the employee to facilitate help for the call. Acts as an emergency service dispatcher, monitoring alarm systems when necessary, radios, phones, computers, CBOC communication systems, etc. Contacts appropriate personnel to respond to emergent situations. Notifies pertinent staff when equipment malfunctions and action is immediately required to resolve the issue and avoid risk to the hospital. Operates the facility paging system for code situations such as abusive patients, missing patients, medical emergencies, environmental problems, etc. Performs other duties as assigned. Work Schedule: Various, 8 hour tour between 7:30am-6:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for ad hoc telework at management's discretion. Telework eligibility will be discussed during the interview process Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify at the GS-04 level if you fulfill one of the following qualifications: -General Experience: One (1) year of general experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. -OR- -Education: Successful Completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. (TRANSCRIPT REQUIRED) -OR- - Equivalent combinations of education and general experience (as described above) to meet the requirements at the GS-4 level. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer SkillsCustomer Service (Clerical/Technical)Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is usually sedentary but may involve some standing. There is some moving around to adjust equipment; carrying of light items such as papers, books. Work is performed, at times, under stressful conditions. Physical demands require good hearing in both ears. Must have good speech and voice modulation. Solitary work is performed on off-tours. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution at this grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Marion VA Medical Center 2401 West Main Street Marion, IL 62959 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]