This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DBC/CYBER DEVELOPMENT DIRECTORATE.

Duties

Applies a mastery level of knowledge management principles, concepts, methods, and practices in an assigned specialty area. Serve as Contracting Officer's Technical Representative to monitor knowledge management support contracts to ensure compliance with performance work statement. Develops knowledge management standards and criteria for performance management, capacity management, configuration management. Change management, content management, knowledge management, problem management, security management, and quality management for standard enterprise and customer service related technology. Analyze organizational and behavioral management issues and gaps to develop recommendations, program guidance, and alternative solutions.. For the integration of processes, roles and responsibilities, and technology enablers. Conduct periodic reviews and assessments to determine where processes and projects can be improved. Applies expert skill and knowledge of customer service and knowledge management support concepts, technologies, methods, and procedures for incorporation into enterprise concept of operations. Develops guidelines that are applicable to corporate process improvement initiatives and that can be interpreted and/or adapted to unique data center issues or problems.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This position is required to obtain and maintain a SECRET security clearance.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. AND Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. Experience planning, implementing, and administering systems, technologies, processes, and applications in support of customer service, managing strategic plans, policy assessments, recommendations, cost analyses, specification documents, various studies, and IT budget inputs for customer service-related programs involving diverse technologies, systems and applications impacting agency enterprises. To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience planning, implementing, and administering systems, technologies, processes, and applications in support of customer service related initiatives including major functions such as Managing strategic plans, policy assessments, recommendations, cost analyses, specification documents, various studies, and IT budget. To qualify at the GG-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience planning, implementing, and administering systems, technologies, processes, and applications in support of customer service-related initiatives including major functions such as Managing strategic plans, policy assessments, recommendations, cost analyses, and specification documents. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

GG-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .


There is no substitution of education for the qualifying experienceat the GG-12/13 grade level

Contacts

• Address DISA - DBC/CYBER DEVELOPMENT DIRECTORATE 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]