You will serve as an IT Specialist (CUSTOMER SUPPORT) in the NLSC.

Duties

You will provide daily operational IT support to the command for system administration, database administration, systems analysis, customer support, and project management. You will serve as the main point of contact for the ticketing system and will be responsible for the lifecycle replacements of IT hardware. You will assist with setting up office teleconferencing and audio/video equipment prior to conferences. You will maintain accurate inventories of IT assets to include laptops, desktops, tablets, phones, routers, switches, and access points. You will assist with courtroom technologies to monitor the wireless networks and audio qualty.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code Cybersecurity (CSWF), proficiency level LEVEL I the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

GS-13 Grade Level: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Presenting IT support topics regarding strategy, goals, objectives, and work products to diverse audiences; 2) Monitoring IT workload to ensure priorities, methods, deadlines, and quality are met; 3) Identifying, researching, and proposing opportunities to improve efficiency of technical solutions; and 4) Managing accurate inventories of equipment through a ticketing system; and 5) Providing technical assistance to external customers and other IT professionals to minimize the disruption of computer operations, troubleshooting, escalation, and tracking of IT problems. GS-12 Grade Level: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Developing and maintaining IT standardized practices and methodologies to support client business processes; 2) Providing technical assistance to customers on computer operations, network, operating systems, and user provisioning; 3) Writing technical correspondence to technical and nontechnical customers; and 4) Utilizing a ticketing system to plan and track workload. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NLSC 1322 Patterson Ave Suite 3000 Washington Navy Yard, DC 20374 US
• Name: Department of Navy EIC
• Email: [email protected]