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Duties

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office of Human Strategy Enterprise Talent Development The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Works with higher-graded specialist in developing guidelines, instructional methods, course materials, training aids, and new or improved applications in the fields of educational technology and e-learning. Promotes innovative methods/technologies/approaches in areas where traditional methods have been ineffective or not applicable. Stays current with state-of-the-art developments and trends in the area of eLearning course development and presentation. Works with higher graded specialist to monitor web site content to ensure it remains current and accurate and ensures site references provide the expected navigation through the Web. Works with higher-graded specialist to identify system complaints, resolves basic problems in relation to web design, and coordinates with Information Systems for resolution. Works with higher-graded specialist to develop simple segments of selected computer-based surveys, marketing instruments, and discussion forums for assessing training needs and evaluating customer satisfaction. Performs other duties as assigned. Employees in this position are responsible for managing blended and eLearning projects/programs; designing, developing, testing, and implementing educational products and services to improve employee performance and future skills.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT : In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: GS-9 QUALIFICATIONS: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience includes: Experience with education and training techniques and methodology for development of courseware, and communication techniques to present and deliver instruction and training; Experience with various data formatting and presentation techniques to support the preparation and presentation of concise, clear instructional screens and help topic screens; Experience converting regulatory and procedural language into readily understandable terms; Experience with training systems and computer-assisted training applications. OR You may substitute education for specialized experience as follows: A master's or equivalent graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR Two (2) full academic years of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR LL.B. or J.D. in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR You may qualify with an equivalent combination of qualifying experience and education. GS-11 QUALIFICATIONS: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience includes: Experience with education and training techniques and methodology for development of courseware. Experience with instructional methods and communication techniques to present and deliver instruction. Experience with various data formatting and presentation techniques to support the preparation and presentation of concise, clear instructional screens and help topic screens; experience with web site development sufficient to discuss and resolve problems with appropriate experts and interpret policies and procedures governing the planning and delivery of web products; experience with training systems and computer-assisted training applications such as learning management systems (e.g., ITMS), virtual classroom (e.g., Adobe Connect), and eLearning development tools (e.g., Camtasia and Articulate Storyline) to provide technology-assisted training support. Experience with analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations. OR You may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree in field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR Three (3) full years of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR LL.M. in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR You may qualify with an equivalent combination of qualifying experience and education. GS-12 QUALIFICATIONS: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes: Experience with education practices and techniques to develop complete training and support courses; experience with performance support tools to plan and direct the development system components including on-line help and computer based training; experience with web site development sufficient to discuss and resolve problems with appropriate experts and interpret policies and procedures governing the planning and delivery of web products. Experience with training systems and computer-assisted training applications and automated systems to provide technology-assisted training support. Experience with analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations in resolving complex/novel problems, and statistical analysis techniques to analyze data, draw logical conclusions, and develop logical information. Experience with negotiation methods and conflict resolution techniques to collaborate in a team environment and oral and written communication techniques to develop course material and prepare and deliver briefings. MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRS - Enterprise Talent Development 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Memphis External
• Email: [email protected]