The Robert J. Dole VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties

The Chief of Quality Management provides program oversight and leadership in quality and performance management processes throughout the facility. Reporting to the Medical Center Director, the Quality Manager is responsible for designing, integrating, implementing, and administering a Quality and Performance Management Program to evaluate and improve services to the Veterans it serves. The incumbent plays a critical role in organizational performance as a member of the Leadership team. Major duties include but are not limited to: Establishing and maintaining processes to assure the effectiveness of performance improvement systems to facilitate comparability in the quality, appropriateness, and timeliness of patient care and services across the continuum. Demonstrating sound clinical and administrative judgment in decision-making and leadership with interdisciplinary groups involved in the planning, designing, implementing, and improving patient care, services, and health care delivery systems. Providing clinical and administrative recommendations relative to quality with the ultimate goal of Continuous Quality Improvement (CQI) as an approach to assess and improve care and services at all levels of the organization. Utilize a wide range of analytical and evaluative methods and techniques in providing consultation to medical center and network leadership that supports the mission, vision, values, strategic plan, and organizational priorities. Participating in medical center and network initiatives as appropriate, and represents the medical center when necessary on committees, task forces, and work groups. Pursing excellence in performance in each VHA Domain of Healthcare Value (Access, Quality, Satisfaction, Cost, Functional Status, and Community Support) Assures coherency and consistency with medical center wide goals and strategies objectives, including VHA's strategic framework for quality. Identifies, communicates and facilitates deployment of best practices and lesson learned throughout the facility; and aligns performance improvement with leadership roles, strategic planning, and organizational culture. Advises and assists in policy formulation, review, communication, implementation, evaluation, and setting network priorities related to quality at the facility and network-levels. Establishes processes to monitor compliance with policy, to identify patterns and/or trends and to ensure findings from quality management activities and performance improvement initiatives are used to redesign systems to improve quality, as defined in the six domains of quality. Interprets agency-wide policies and procedures to determine the impact on health care programs and services, and facilitates reduction of variance in quality of care. Identifies innovative or promising local quality management and patient safety improvement initiatives and facilitating deployment, as appropriate, to enhance care and services and minimize clinical risks to patients. Enables organizational change required to achieve quality oriented goals and patient safety improvement, including the identification and resolution of obstacles to goal achievement. Establishes and maintains quality systems which survey clinical processes and outcomes and identifies critical incidents and sentinel events that require local and/or network intervention. Develops and implements programs to assess and improve customer satisfaction regarding care and services provided by the facility with ongoing feedback to leaders at all levels of the organization through established processes. Collaborates with organizational leaders to assess and plan for the utilizations of resources needed to enable staff to pursue and achieve excellence in performance so that the medical center can sustain excellence in healthcare quality. Designs, coordinates, conducts, and directs special studies using tools and concepts to assist in analyzing complex issues that may adversely affect health delivery systems and patient care outcomes. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Ad-hoc telework may be approved at supervisor's discretion. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: May be authorized Permanent Change of Station (PCS): Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Required

Requirements

Qualifications

Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. The following Scope, Education and Dimension criteria must be met to qualify for Nurse IV: Scope: Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influence organizational mission and health care. Education: Master's degree in Nursing (MSN) and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR Master's degree in a *related field with a BSN and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in nursing and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV; OR a Doctoral degree in a *related field with a BSN and 3 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse III and meets all dimension requirements for Nurse IV. *Note: Foreign education programs/degrees are not creditable as related degrees. Dimensions: Leadership. Leads health care delivery by leveraging evidence-based practices, industry-leading research, and innovative care models. Drives a shared vision and successfully leads change to improve performance and attain measurable outcomes at the program or service level. Business Acumen. Transforms health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level. Inspiring an Industry-Leading Culture. Employs an industry leading, shared decision-making culture. Cultivates a diverse and inclusive workforce that serves Veterans, families and caregivers of all backgrounds and builds trust, cultural competencies and catalyzes dynamic teams at the program or service level. Communication and Relationship Management. Directs the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional organizational values, beliefs and practices at the program or services level. Professional and Social Responsibility. Operationalizes a culture of holistic care, health advocacy and health equity. Applies ethical principles in decision-making at the program or service level. Advances nursing knowledge through health science research and the translation and dissemination of evidence into practice to maximize the value to Veterans and the community. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: This position requires potentially long periods of continued walking, standing, and sitting. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. Must complete annual Employee Health requirements, such as annual TB screening or testing, as a condition of employment. In the performance of duties, the incumbent may be required to drive and/or ride in GSA-vehicles.

Contacts

• Address Robert J Dole VA Medical and Regional Office Center 5500 East Kellogg Drive Wichita, KS 67218 US
• Name: Brett Schmalstieg
• Phone: 913-682-2000
• Email: [email protected]