This position is located in Management Directorate, Intake and Document Production, Document Management Division. As an Supervisory Management and Program Analyst, you will evaluate major administrative aspects of mission-oriented programs, find ways to improve program productivity or increase the quality of the work products being delivered to our customers, and prioritizing the work for employees.

Duties

Assigns work to subordinates based on priorities and capabilities of employees, develops work plans, quality standards and organizes resources. Has full administrative and technical responsibility for work performed by subordinates. Manages the review of operational activities to identify new processes and procedures to improve efficiency. Ensures Standard Operating Procedures are in line with new policies/procedures. Implements strategies to optimize resources and make decisions to allocate team resources to meet the needs of all programs in the midst of competing priorities, finite resources, and administrative needs. Manages the goals and objectives to be conducted within the Production Facility for mission success, this involves planning, staffing and training needs as necessary. Evaluates the work of subordinates and reviews work products and takes appropriate action including providing instruction, advice, and counsel to employees on both work and administrative matters.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/07/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/07/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing quality assurance reviews on work products and facility operational processes; Analyzing data, compiling reports, and presenting findings to leadership; Monitoring and tracking goals and objectives for production and productivity; Serving as a liaison for internal and external stakeholders of the organization's mission. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/07/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]