The GSA Office of Inspector General is seeking skilled candidates for the position of IT Specialist (Customer Support) in our Information Technology Division (JPM).Location of position:GSA Office of Inspector General1800 F St NWWashington, D.C. 20405 We are currently filling two vacancies, but additional vacancies may be filled as needed.

Duties

As an IT Specialist in the GSA OIG Information Technology Division, you will work as part of a team responsible for the development, delivery and support of the OIG's information technology systems and services. The duties of this position may include, but are not limited to, the following responsibilities:

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

Qualifications

The GS-12 salary range starts at $99,200 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.   Applicants applying for the GS-12 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-11 level in the Federal service as described below: IT SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives. Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems. Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences. Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations. GS-12 SPECIALIZED EXPERIENCE REQUIREMENTS:In addition to the competency outlined above, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is experience analyzing data to identify problematic trends or patterns in customer support requirements; providing organization-wide IT customer support services; and providing technical advice in troubleshooting hardware/software issues. The GS-13 salary range starts at $117,962 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.   Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below: IT SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives. Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems. Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences. Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations. GS-13 SPECIALIZED EXPERIENCE REQUIREMENTS:In addition to the competency outlined above, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is evaluating the effectiveness of installed IT systems and services; identifying customer IT needs and requirements; providing technical support and coordination in the planning and integration of network hardware upgrades and maintenance of new and existing systems; providing technical advice and assistance in one or more of the following areas: customer support, policies, project management, computer security and IT problems.

Education

This job does not have an education qualification requirement.

Contacts

• Address GSA, Office of Inspector General General Services Administration Office of the Inspector General, HR Division (JPH) 2300 Main Street, Room 3NW-423 Kansas City, Missouri 64108 United States
• Name: Derek Hunter
• Phone: 816-926-8619
• Email: [email protected]