Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

The Customer Service Technician will work closely with other team members to provide outstanding service to our Marines, their families, and to Marine Corps Commands by answering questions, and addressing concerns on all financial issues or general questions regarding accounting transactions. The Customer Service team is a key component to ensure the success of the Shared Services Center. To this end, Customer Service Technicians will be required to be team focused and to acquire knowledge of Customer Service Best Practices along with understanding Accounting and Finance within the Shared Services Center. The Customer Service team will provide Customer Relationship Management that includes but is not limited to problem solving, marketing, organizational knowledge, and communications. 

Requirements

• See Duties and Qualifications

Qualifications

A minimum of one year of experience in a Customer Service Role and or a Customer Service Call Center with some proficiency in accounting methods and techniques along with clerical skills. Successful candidates for this position will need to have excellent communications skills, both oral and written, and this would include great listening skills as a part of problem solving abilities. Ability to acquire and apply a knowledge of the principles, policies and operating details of an accounting system and knowledge of accounting procedures and general back office accounting operations. Knowledge of office practices and procedures relating to the processing and recording of transactions and accounting information. Comfortable working in a fast-paced, high-energy environment. Proficiency in Microsoft Office suite, especially Excel, is desired.Experience with call center ticketing applications such as Service Manager and or Service Now is highly desirable.Eligible for incremental telework as determined by MR/MF policy.

Contacts

• Address BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA
• Name: BUSINESS AND SUPPORT SERVICES
• Phone: 703/432-0435
• Email: [email protected]