This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Carlisle Barracks is an installation at the center of the Army and Department of Defense Senior Leadership educational programs. This historic post supports missions such as the US Army War College. The post supports the education and training of tomorrows military leaders.

Duties

Ensure reliable and secure network connectivity for mission-critical networks. Configure and optimize network servers, routers, switches, and firewalls. Analyze network workload and monitor its capacity and performance. Diagnose and resolve network problems and develop backup and recovery procedures. Install, test, maintain and upgrade network operating systems software.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top-Secret security clearance or access for the duration of employment.
• This position is subject to a pre-employment drug screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position is mission essential.
• This position requires you to be able to lift up to 40lbs.
• This is a Term position scheduled to last 4 years. A term position may be extended to a maximum of eight years depending upon the needs of management.
• Term employment is subject to a one-year trial period. Employees serving a trial period can be removed with limited appeal rights.
• This is an obligated position. An obligated position is one to which an employee has statutory restoration rights or entitlement based on active military service, recovery from a compensable injury, or return rights based on an overseas tour.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position requires the incumbent to be certified as a CompTIA Security+ professional.
• This position requires the employee to satisfactorily complete the certification for Cisco Certified Network Associate, Information Assurance (IA) Technical, and IA Management certifications within 6 months of employment.
• May be required to work evenings, weekends, and holidays.
• The employee may be subject to on-call requirement to report to duty due to mission requirements.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Basic Requirement for IT Specialist (Network Services): Specialized and Other Experience: One year of specialized experience which includes: 1) Leading project teams of IT specialists and other automation experts in advanced new software and hardware projects and resolving critical problems in existing systems; 2) Analyzing and defining network requirements architecture and infrastructure; 3) Coordinating with contractor project managers or task leaders on all services they provide; and 4) Planning and assigning workload to subordinates to meet the organizational goals. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address DQ-APF-W2H6AA US ARMY WAR COLLEGE DO NOT MAIL Carlisle, PA 17013 US
• Name: Army Applicant Help Desk