This position is located within the Bureau of Consular Affairs, Buffalo Passport Agency (CA/PPT/BU). CA is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other travel documentation to citizens and nationals, and for the protection of U.S. border security and the facilitation of legitimate travel to the United States.  

Duties

Supervises a team of passport specialists within a Passport Agency/Center and oversees the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals. Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed . Provides operational and administrative direction and counseling to subordinate staff on adjudicative and program issues. Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including a thorough review of adjudicated applications before and/or after issuance. Maintains liaison with acceptance agents to ensure subordinate staff are providing timely and accurate technical advice and guidance, to address unusual or unprecedented work issues, and to coordinate customer relations activities.

Requirements

• U.S. Citizenship is required.
• Must be able to obtain and maintain a Secret security clearance.
• Incumbent will be subject to random drug testing.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.  NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. Qualifying specialized experience must demonstrate the following: Experience planning schedules, and prioritizing the work of others and adjusting assignments as needed. Experience providing technical advice and guidance, to address  work issues and to coordinate customer relations activities. Experience assisting with complex and controversial passport adjudication cases by providing advice, instruction, and assistance in resolving them. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 600 19th Street, N.W. Attn: CA/EX/HRD Washington, District of Columbia 20520 United States
• Name: Barbara Jones-Grant
• Phone: (771) 204 3241
• Email: [email protected]