You will serve as an IT SPECIALIST (CUSTSPT) in the Network Sustainment Support Competency (41340), Fleet IT Support Services (41300), Sustainment Engineering & Fleet Support (41000), Logistics and Life Cycle Engineering (40000) Competency of NAVWARSYSCEN ATLANTIC CHARLESTON SC.

Duties

You will lead the software installation services for Theater Battle Management Core Systems (TBMCS) and Joint Automated Deep Operation Coordination System (JADOCS). You will provide technical support, modernization, and sustainment engineering services including troubleshooting and documentation of issues and implementing solutions for C4I systems and components. You will respond to both software installation fielding plan schedules, routine system support, out-of-sequence installations, and urgent On-Board Technical Assists (OBTAs). You will oversee and coordinate resources of installation efforts, provide training as needed and recommend maintenance plans. You will execute customer support policies, procedures, and standards; You will represent the customer support office in performing the project planning for the installation and implementation of new systems. You will evaluate and recommend adoption of new or enhanced approaches to delivering IT and telecommunication services. You will ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to successfully complete a pre-appointment physical examination.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 level Intermed/Journeyman within 12 months of appointment.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Leading the delivery of customer support services including conducting analysis and recommending resolution to problems and issues; and assisting in developing requirements and managing expectations for the delivery of customer support services. . Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Develop and maintain problem tracking and resolution databases. 2. Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services, IT-related experience demonstrating this competency include: Assess needs and requirements necessary to provide solutions in support of customer products. 3. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency must include: Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency must include: Diagnose and resolve problems in response to customer reported incidents. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Contacts

• Address NAVWARSYSCEN ATLANTIC CHARLESTON SC PO Box 190022 North Charleston, SC 29419-9022 US
• Name: Department of Navy EIC
• Email: [email protected]