The John D. Dingell VA Medical Center is recruiting for an Advanced Medical Support Assistant (AMSA) for their Pontiac Community Based Outpatient Clinic (CBOC). The AMSA works collaboratively in an interdisciplinary coordinated care delivery model. He/She completes all functions to include scheduling appointments, sending secure messages, consult management, and interpreting and verifying provider orders in accordance with VHA guidelines.

Duties

A typical teamlet consists of staff designated in a PACT to each of the following roles: a Primary Care Provider, Registered Nurse Case Manager (RNCM), Clinical Associate, and Administrative Associate. These roles can be occupied by varies occupations. For example, a provider can be a physician, Nurse Practitioner or a Physician Assistant. Special population PACTs may designate additional or other positions to the teamlet. Teamlet members collectively take responsibility for ongoing care of all patients assigned to a single patient panel. The duties of the AMSA include, but are not limited to: - Scheduling, canceling, re-scheduling patient's appointments and/or consults; - Monitoring the action required report, communicating needed actions to the clinical team in order to obtain appropriate workload credit and ensuring entry of no-show information; - Monitoring the electronic wait list; - Monitoring the recall reminders or patient centered scheduling list; - Monitoring the consult report and ensuring timely action and documentation of action for scheduling of consults; - preparing for clinic visits; - Monitoring both inpatient and outpatient appointments for areas of responsibility; - Verifying and updating demographics, email address, next of kin and insurance information; - Performing basic eligibility, (i.e., TRICARE, sharing agreements, etc.). - Monitoring the return to clinic orders and ensuring timely action and documentation of action for scheduling follow up appointments; - Receive and make incoming/outgoing phone calls to schedule or remind veterans of appointments; - Knowledge of bed control: Process admissions, discharges, transfers and lodger assignments; - Edit patient admission Outpatient observation to inpatient status when clinically indicated per provider order and Utilization Management (UM) note; - Assemble admission/discharge paperwork and making break down patient charts; - Coordinate inter-facility patient transfers with physicians, nurses, business practice Bene-Travel and or AOD. Communicating with other VA or approved Non-VA community facility, providing them all necessary and requested documentation. Ensuring all required forms are completed, signed and sent to Non-VA facility in compliance with facility policy; - Process medical release of information requests in accordance with National and facility policy; - Process and verify provider orders and notify nursing staff of ST AT lab orders; - Respond to all Internal Medical Codes; - Process and verify Medical Code labs; - Answer and direct all incoming phone call & call light system on the inpatient units; - Record patient movement on Gains & Loss sheet. Accurately track daily ward census data and reconcile census numbers with bed coordinator and VISTA. Process all emergency and non-emergency transfers to other VA facilities or Non-VA community hospitals; - Track length of observation admissions through gains and loss report to ensure patients do not exceed anticipated length of observation stay per providers orders and UM note; - Communicate daily with physicians, co-workers, supervisors & visitors in a professional manner. Representing the VHA in a professional and polite manner. - Obtain outpatient consults, return to clinic orders. Discharge summaries, discharge orders and discharge instructions in order to facilitate patient discharge; - Maintain copies of unit/hospital documents, faxes and scanning in accordance with facility policy; - Enter/edit patient movement to ensure accuracy via Patient Treatment File (PTF) - Provide administrative support to the inpatient units; - Work closely with clinicians, nursing staff, supervisors, AOD's, social workers, business practice, non-clinical staff, visitors and veterans to facility administrative duties; - During the weekend/off tours the AMSA is solely responsible for providing administrative support to the facility. - Other duties as assigned. Work Schedule: Monday-Friday, 8:00 am- 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91110-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Physical Requirements. See VA Directive and Handbook 5019. g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Support Assistant (Advanced), GS-6 (a) Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: ???????VA HANDBOOK 5005/117, PART II, APPENDIX G45, DATED AUGUST 1, 2019 Physical Requirements: The majority of the work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of light items such as papers, office manuals and office supplies. Incumbent is required to sit for prolonged periods of time at a computer terminal typing data while communicating on a telephone handset or headset. In addition, there can be increased stress due to fluctuating clinic volumes and the intensity of patient/customer complaints or concerns.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address John D Dingell Department of Veterans Affairs Medical Center 4646 John R Street Detroit, MI 48201 US
• Name: Amanda Wiard
• Phone: 260-750-3579
• Email: [email protected]