About the Position: Front desk/reception area of Dental Treatment Facility. Working environment: Clinic hours 0730-1630 with one hour of lunch. Providers include general dentists, specialty dentists, and registered dental hygienists. Patient volume and throughput includes scheduled patients and walk-in/phone calls for scheduling/re-scheduling/military paperwork. Applicant expected to maintain professional demeanor, outstanding customer service, and teamwork among clinic and unit staff.

Duties

Maintain patient records in accordance with dental clinic procedures. Maintain reference files such as bulletins, information booklets, patient guides, and other educational brochures or pamphlets to provide to patients. Schedule patients for appointments using an electronic system. Utilize office automation tools such as computers, printers, copiers, facsimiles, and Microsoft Office to compose correspondence. Verify eligibility for care by reviewing patient documents and identification. Route patients for service or care based on patient needs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires a National Agency Check w/ Inquiries (NACI) background check.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position requires the employee to wear a uniform, scrubs, or other appropriate medical professional attire while on duty.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. A candidate selected to this position will be required to sign a statement consenting to annual seasonal influenza vaccination.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons in accordance with Army Regulation 40-562, Chapters 3 and 4.
• This position may be eligible for Situational/Ad-HOC Telework.
• Must be able to obtain and maintain Basic Life Support (BLS) Training and Certifications from the American Heart Association and the American Red Cross within 6 months of hire.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference Eligible In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes performing administrative and/or clerical support duties, such as: scheduling appointments, record keeping and filing; providing information to patients, professional medical staff, and the general public; and utilizing a computer and office automation software programs. OR Education: Successful completion of four years of education above the high school level obtained in an accredited college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: ClericalComputer SkillsCustomer Service (Clerical/Technical) Time in Grade Requirement: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83CU DHA STAND-ALONE MKT-KENNER AHC DO NOT USE Fort Gregg-Adams, VA 23801 US
• Name: Army Applicant Help Desk