The Whole Health service line Clinical Technician is a vital role within the Home Telehealth Program as they may be the first to contact patients and families, as well as offering a general overview of the program. The Empowered Veterans Program (EVP) and Whole Health (WH) service line requires specialized knowledge and skills to effectively serve the unique healthcare needs of our Veterans.

Duties

Responsibilities include, but are not limited to: Assisting with patient enrollments, disenrollment, non-responder activities and documenting as appropriate Entering data and tracking supplies and patient equipment Preparing data reports and other miscellaneous reports as assigned Other administrative duties as assigned. Work Schedule: 0700-1530, 0730-1600 or 0800-1630 Position Description/PD#: Technician; GS-07: 50564-A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year of graduate education. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Preferred: CLS and ACLS training prior to beginning work in the Emergency Department; Healthcare experience in the last 2-5 years; Strong customer service skills; Experience as a military medic is strongly preferred. You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Applicants can verify accreditation at the following website:

http://www.ed.gov/admins/finaid/accred/index.html.

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: Rosemay McIntosh
• Phone: 404-719-2985
• Email: [email protected]