Responsible for providing assistance with a variety of problems and inquiries which are received in person, telephonically, or by referral from other secretaries, receptionists or support staff in the organization.

Duties

Major duties and responsibilities include but are not limited to: Receives visitors and incoming calls, resolves problems of both general and specific nature and referring matters to appropriate staff on the basis of knowledge of the various organizational components and individual responsibility. Responds to requests for information and/or develops one-of-a-kind reports covering organizational or technically oriented matters when information is available in office records and/or files. Screens incoming correspondence for matters which can be acted on personally and takes necessary action. Reviews outgoing correspondence for format, policy conformance, and typographical and grammatical accuracy and ensures that all necessary background material is attached as circumstance requires. Obtains information required by management from various sources within the VA. Prepares regular and special reports such as but not limited to time/attendance, leave, and degree of use of filing space, etc. Takes meeting minutes. Composes letters, endorsements, messages, office instructions, and reports, with responsibility for sentence structure, grammar, and spelling. Work Schedule: 7:30am - 4:00pm, Monday - Friday Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Secretary (Office Automation)/PD675-80002-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/22/2024. You may qualify based on your experience as described below: Specialized Experience: Applicants must have one (1) full year of specialized experience related to this position. This experience must have been equivalent to at least the GS-06 grade level in the Federal Service. Examples of specialized experience would typically include, but are not limited to: Receiving visitors and incoming calls and routing them appropriately; Responding to requests for information or assistance; Developing reports; Screening and composing incoming/outgoing correspondence; Collecting, analyzing, editing and presenting data and information; Attending meetings and taking minutes; Composing letters, endorsements, messages, office instructions and reports. Typing Requirement: This position requires a typing requirement of 40 words per minute. Preferred Experience *** At least one (1) year experience as a Secretary with specific skills like: OPPE, FPPE, Market Pay, Incentive Pay, Board Actions, Working with Credentialing and Privileging, Section Chief Productivity Reports, tracking Service Chief Calendar and appointments.*** You will be rated on the following Competencies for this position: ClericalCommunicationsCustomer Service (Clerical/Technical)Planning and EvaluatingProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Transcripts not required.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Shaneen 'Shae' Daniel-Dalton
• Phone: 1-813-816-7155 X100111
• Email: [email protected]