This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for CYBER SECURITY to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position is located at the US ARMY MSCoE at Fort Leonard Wood, Missouri.

Duties

The Knowledge Management Tech (KM-T) is responsible for overseeing SharePoint Administration, design, development, evaluation, and management of the SharePoint portals. Reporting to the G6, the KM-T has responsibilities that include customer support and technical training support functions. Oversees the design, development, assessment, and oversight of the MSCoE A365 portals with responsibility for customer assistance and technical training support. Provides customer support in the management of the organization A365 portals. Supports the end users in the use of the sites, in both posting and accessing information. Assists in the management of the websites to ensure the content is current and appropriate for the intended audience following the Department of Defense (DoD), Department of the Army (DA), and organizational policies and guidance. Plans and prioritizes tasks based on existing and anticipated project requirements, support requests and their impact on the organization’s ability to meet training objectives. Serves as the principal point of contact for resolving customer questions or problems concerning the portals. Determines the exact nature of the problem routine, non-routine, user error, equipment malfunctions, and software malfunctions. Provides effective and timely technical training support services to organizational users to include portal access, navigation techniques, inter-user communication, network connectivity, and resource sharing. Documents procedures and trains customers on implementation and use of approved solutions. Assists customers by developing approved applications, websites, and webpages. Performs testing and validation of equipment and software to ensure conformance to standards and/or existing installed customer baselines. Installs software updates and new software versions. Adapts, configures, and tests authorized computer software and hardware for effective integration to MSCoE personnel computer systems. Analyzes and resolves hardware/software system failures. Formulates and enforces policies and program guidelines governing Knowledge Management (KM) strategies, including the management of document lifecycles and content.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must obtain and maintain a Top Secret Clearance.
• Temporary duty travel may be required up to 10% of the duty time.
• Incumbent will have to pass a pre-employment physical to meet Physical Efforts requirements. This position may require an annual physical or medical surveillance examination. Incumbent must possess the ability to lift 50 pounds.
• This is an inclement weather position. The incumbent is expected to make every attempt to report for duty on time and/or remain on duty during inclement weather conditions.
• Incumbent may be required to perform call duties; work overtime to include weekends and federal holidays, out of cycle, or unscheduled training or on an emergency basis.
• The work will require the incumbent to work evenings/nights; rotating shifts, extended hours.
• Maintain working cellular and/or home telephone at all times.
• This position is covered by the Alcohol and Drug Abuse Prevention and Control Program. Must pass urinalysis testing as required prior to appointment and periodically thereafter.
• Required to possess a valid passenger vehicle license and to operate a passenger vehicle for the purpose of inspecting and troubleshooting network problems.
• Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program.
• Personnel assigned to this position must obtain the appropriate certification within six months of being assigned.
• Incumbent must be able to obtain and maintain IAT Level II certifications per DoD Directive 8570.1-M, AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP).
• Failure to satisfactorily obtain and maintain updated certifications in accordance with the listed publications are grounds for termination.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: SharePoint Administration, developing, managing portals and their accessibility; Providing wide-range IT support including software, web design, application development and addressing vulnerabilities; Customer support and training on Microsoft 365; and Managing IT projects. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Computer Science. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentage to equal 100. Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions;(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Contacts

• Address KA-APF-W0VLAA US ARMY MANSCEN FLW DO NOT MAIL Fort Leonardwood, MO 65473 US
• Name: Army Applicant Help Desk
• Email: [email protected]