These positions are aligned under Medical Administration Service (MAS), the largest administrative department in the North Florida/South Georgia Veterans Health System (NF/SG VHS) which provides quality clinical programs and services to Veterans. We offer primary health care services, as well as highly specialized, technologically advanced clinical care. The System includes two hospitals, three large satellite outpatient clinics, and several small community-based outpatient clinics.

Duties

Establishes priorities for the area and consults with the supervisor on complex and/or unusual issues. Serves in a role that delegates priorities and schedules necessary coverage for absent staff members. Monitors and makes work assignments, provides input on performance; conducts reviews to ensure quality of work. Ensures accuracy and timely scheduling of appointments, reports all backlogs and difficulties in meeting deadlines, uncooperative physicians or difficulty in securing information from clinicians or records. Routinely communicates with physicians, case managers and other allied health professionals. Maintains a current knowledge of VHA Directives, Handbooks and local policy memorandums impacting administrative duties and responsibilities; answers questions for other employees in the section regarding procedures, policies and directives. In the Lead MSA role the incumbent serves as a resource for peers, and provides education and on the job training for new and current employees. Ensures all training requirements are met. Work Schedule: Monday - Friday 8:00 a.m. - 4 :30 p.m. Virtual: This is not a virtual position. Functional Statement #: 573-FS-136-057

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS: All applicants must meet the following basic qualifications: a. Citizenship. Must be a citizen of the United States. b. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d). c. Physical Standards. Must pass a pre-employment examination. See below for additional information. AND-GRADE REQUIREMENTS: In addition to the basic requirements above, all applicants must also meet one of the following grade requirements for a specific grade level. GS-7 (Lead MSA) Experience. At least 1 year of experience equivalent to the GS-6 grade level. Assignment. The Lead MSA [is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Examples of qualifying experience includes, but is not limited to: Working collaboratively in an interdisciplinary patient aligned care team, coordinating with the patient care team to review the clinic utilization by using various reports, ensuring that clinic setup is closely monitored to effectively support the needs of the clinic and making any necessary adjustments, assisting with communications during the inpatient to outpatient discharge; facilitating secure messaging with the patient and team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.; participating in team huddles and team meetings to manage and plan patient care; entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validating accuracy and resolve issues; monitoring and tracking the work of others doing these related duties; etc. In addition, applicants must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: VA Handbook 5005, Part II, Appendix G-45, dated August 1, 2019. Physical Requirements: The Advanced Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment. The full performance level of this vacancy is GS-7

Education

There is no education substitute for GS-7

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Yolanda Hawkins
• Phone: (352) 548-7135
• Email: [email protected]