The Referral Coordination (RCT) Team Nurse Supervisor provides a patient-centered service focusing on assisting the Veteran in making an informed decision, increasing patient satisfaction, and providing a reliable process to generate quality care and timely diagnosis and treatment. Responsible for the clinical and administrative operations for all RCT functions at VAMC Mtn Home executing programs directly affecting clinical operations, patient care, nursing practice, and continuity of care.

Duties

Maintaining, enhancing, and adjusting RCT operations and providing guidance on overall operations, conducting process improvements and programmatic changes in accordance with facility operations or VA directives. Responsible for collecting and analyzing data. Establishes outcome metrics and forms operation and impact measures. Responsible for reporting data, metrics, or evaluation of any RCI initiatives and directives identified by facility or VISN leadership and supporting ongoing RCI development within the HCS. Supports the medical center's mission, vision, philosophy, policies, procedures, and standards while enhancing the quality of clinical outcomes and Veteran satisfaction while offering the Veterans the opportunity to make an informed decision about their care. Provides clinical and administrative consultation and ongoing educational opportunities to support and enhance their involvement in and delivery of local RCI, including but not limited to education on consult toolbox updates and revising RCI tools and templates. Ability to proactively identify at-risk patients and incorporate findings into clinical triage plans and RCI tools. Guides and promotes the development, coordination, and implementation of RCI modalities, programs, and services through collaboration, sustainability, accountability, and growth of RCI for Veterans and employees. Ensure relevant information is communicated across the Health Care System to provide Veterans with appropriate, timely care options. Collaborates with referral and consultative services to develop care coordination agreements and clinical pathways. Collaborates with local leadership, Group Practice Manager, VISN 9, and VHA RCI Coordinators to obtain feedback on overall operations, identify barriers to care with the Veteran, family, and clinical care, and identify ways to improve the RCI program and facilitate change and program development. Work Schedule: 7:30 am to 4:00 pm Telework: Manager discretion Financial Disclosure Report: Not required Payscale: NG48

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Preferred Experience: Knowledge of the referral and scheduling processes of both internal/direct VA and community care. Experience reviewing and triaging referrals and discussing all available options for care locally, virtually, in other VA locations, and community care based on eligibility. Grade Determination. In addition to the basic qualification requirements, the grade level of Nurse (any assignment) is based on a combination of education and experience. Beyond the minimum education requirements, grade determination for appointment, advancement and promotion will be based on the following specific requirement for Nurses: (1) Nurse I, Level 1. Education and Experience Requirement. Diploma or associate degree in nursing with no professional nursing experience. (2) Nurse I, Level 2. Education and Experience Requirement. i Diploma or associate degree in nursing and one year of specialized nursing experience equivalent to a Nurse I, Level 1 OR ii Bachelor's degree in nursing and no professional nursing experience. (3) Nurse I, Level 3. Education and Experience Requirement. i Diploma or associate degree in nursing and two years of professional nursing experience, one of which is a year of specialized nursing experience equivalent to Nurse I, Level 2. OR ii Bachelor's degree in nursing and one year of professional nursing experience equivalent to Nurse I, Level 2. OR iii Master's degree in nursing and no professional nursing experience. OR iv Master's degree in a related field with a bachelor's degree in nursing with no professional nursing experience. (4) Nurse II. Education and Experience Requirement. i Bachelor's degree in nursing and two years of professional nursing experience, one of which is a year of specialized nursing experience equivalent to Nurse I, Level 3. OR ii Master's degree in nursing with one year of specialized nursing experience equivalent to Nurse I, Level 3. OR iii Master's degree in a related field with a bachelor's degree in nursing with one year of specialized nursing experience equivalent to Nurse I, Level 3. OR iv Doctorate degree in nursing with no professional nursing experience. OR v Doctorate degree in a related field with a master's or bachelor's degree in nursing with no professional nursing experience. (5) Nurse III. Education and Experience Requirement. i Master's degree in nursing with two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III. OR ii Master's degree in a related field with a bachelor's degree in nursing with two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III. OR iii Doctorate degree in nursing with one year of specialized nursing experience which is equivalent to Nurse II and meets all dimension requirements for Nurse III. OR iv Doctorate degree in a related field with a master's or bachelor's degree in nursing with one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III. ??? Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: The population of male and female veterans served ranges from the adult, age 18, to the elderly adult, age 65 and over. James H. Quillen Veterans Affairs Medical Center (JHQVAMC) is a major interdisciplinary teaching facility, serving medical, surgical, and neurological inpatients and outpatients. There is a large outpatient psychiatric population, with admissions for medical co-morbidities. This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, lifting 10 pounds or more, and pushing. Transferring patients and objects may be required. The RN may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures. The RN may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The RN must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address James H Quillen VA Medical Center Corner of Lamont Street and Veterans Way Mountain Home, TN 37684 US
• Name: Sheila Anderson-Welcome
• Phone: 726-610-5259
• Email: [email protected]