This position serves as a Supervisory Medical Support Assistant in Health Administration Section of Business Office at VA Eastern Kansas Healthcare System (EKHCS). Duties may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.

Duties

Supervisory Medical Support Assistants at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for at least one subordinate Medical Support Assistant team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff resolving complex problems to ensure patient services are met evaluating new products, equipment, and systems in order to make recommendations for improved operations identifying educational or training needs making final decisions on selections evaluating performance taking disciplinary action when necessary responsible for reporting backlogs, difficulty in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record maintaining the confidentiality of information obtained to carryout required duties communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information Work Schedule: 8:00am to 4:30pm Telework: Available (ad-hoc) Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: 1. U.S. Citizenship 2. Experience: Possess one year experience at the next lower grade, GS-07, leading or supervising Medical Support Assistants or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting, OR Education: One year above high school, OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. 3. English Language Proficiency. Medical Instrument Technicians must be proficient in spoken and written English in accordance with VA Handbook 5005, Chapter 2, Section D, Paragraph 5a Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Grade Determinations: Possess one year of experience at the next lower grade, GS-07, leading or supervising Medical Support Assistants or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Candidates must also demonstrate all the knowledge, skills, and abilities below: Ability to provide the full range of administrative and supervisory duties (to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements). Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training (in a patient support setting). Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: Supervisory Experience, Scheduling Experience, Administrative Experience, Leadership Experience. The full performance level of this vacancy is GS-8. Physical Requirements: Work is mostly sedentary and requires prolonged sitting and typing: Light lifting (under 15lbs), Light carrying (under 15 lbs), Reaching above shoulder, Use of fingers, Walking (update to half hour), Kneeling (up to half hour), Standing (up to half hour), Repeated bending (up to half an hour), Ability to read written material, Depth perception, Hearing (aid permitted).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Eastern Kansas Health Care System 2200 SW Gage Blvd Topeka, KS 66622 US
• Name: Kathryn Jiles
• Phone: (447) 246-9109
• Email: [email protected]