As a VSC Legal Administrative Specialist you will: Serve as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Duties

The incumbent: Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator). Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Work Schedule: 8:00am - 4:30pm Telework Available: Available Duty Location Status: Multiple Locations Title/PD#: VSC Legal Administrative Specialist GS - 10; PD 02108A Promotion Potential: This position is at the full performance level. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-10 position you must have served 52 weeks at the GS-09 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors
• A complete application package; Resume, and other documents particular to your application needs (i.e., non-award, non general adjustment SF-50 etc.).

Qualifications

Specialized Experience:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2024.The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found Here. Requirements:To qualify for the GS-10 To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Verifying facts and obtaining specific pieces of information related to benefits; (2) Analyzing and Interpreting Federal, State, and local laws and regulations applicable to benefits programs; AND (3) Interviewing customers and their representatives as it relates to benefit programs. There is no education substitution for this position. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience. To be eligible for consideration under CTAP, you must be a current Veterans Affairs employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF). You must meet all of the following requirements for consideration of this position: 1. You have an official notice from the VA saying that your position is no longer needed (surplus employee) or that you will be a displaced employee separated by reduction in force (RIF). You must attach a copy of that notice to your application. 2. You have a current performance rating of at least "fully successful." You must attach a copy of your most recent performance appraisal to your application. 3. You occupy a position in the same local commuting area of the vacancy. You must attach your most recent non-award SF-50 to your application 4. You hold or have held the target grade of this position or higher GS-10. You must attach an SF-50 showing that you hold a grade of GS-10 or higher to support this. 5. You are "well qualified" for the job. In order to be determined to be well-qualified for the job, applicants must clearly demonstrate in their resume that they fulfill the specialized experience or education requirements stated above.

Education

There is no education substitution for this position.

Contacts

• Address Detroit Regional Benefit Office Federal Building, 477 Michigan Ave Detroit, MI 48226 US
• Name: Milton Wang
• Phone: 313-471-3936 X52118
• Email: [email protected]