The incumbent serves as a Management and Program Analyst at the Memphis VA Medical Center who is ultimately responsible for providing healthcare analytic project improvements for area of assignment. The incumbent is responsible for the effectiveness of the healthcare process and maximum utilization of VA resources for Veteran patients.

Duties

The incumbent is responsible for analyzing all areas of workflow and efficiency related to access in assigned areas. Once an area has been identified as being deficient or not meeting established goals, the incumbent has delegated authority and freedom of action to create an action plan which will identify problem, provide workable solution, and presents work plan to GPM. Incumbent is responsible for providing information on all aspects of the action plan to facility leadership to outline the direction for the planning, development and management of clinic operations and access to care in area of assignment. The incumbent makes decisions and determinations based on available data, leadership inquiries and stakeholder outcomes for patient. Other duties include but are not limited to: Responsible for analyzing all areas of workflow and efficiency related to access in assigned areas, providing information on all aspects of the action plan to facility leadership to outline the direction for the planning, development and management of clinic operations and access to care in area of assignment. Coordinate with call center staff to amend or update target goals. Review daily data bases to document, review and address efficiency gaps. Coordinate with facility staff to ensure all areas of care are provided in a timely manner to all patients. Provides recommendations and solutions to resolve discrepancies and errors for improving access of care to Veterans Performs data analysis, data mining and reporting, and program development for designated content areas and facility assignment using information obtained from the local, VISN, regional, and national level databases. Responsible for developing, analyzing, evaluating, advising on, or improving the effectiveness of work methods and procedures, organization, manpower utilization, information and documentation systems, and/or similar functions of management impacting the areas of assignment. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of a patient care systems in meeting established goals and objectives for area of assignment. Maintain a project tracking system for assigned or self-initiated projects which includes change control, documentation and notification of all aspects of the assigned project to key stakeholders in a timely manner. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: AD-HOC VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management & Prog Analyst/PD50247A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience/education as described below: Specialized Experience GS-09: For the GS-09 position you must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but not limited to: Coordinate, plan and analyze program goals and objectives Provide guidance and recommendations for the effectiveness and efficiency of programs Monitor, implement and evaluate program standards and criteria Implement and maintain strategies; track, develop and maintain reports. OR, Education: Substitution of a master's degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B or J/D., if related (transcripts required).OR, Combination of Specialized Experience and Education: Combination of specialized experience as described above, and graduate education as described above which totals beyond the first year (transcripts required). Specialized Experience GS-11: For the GS-11 position you must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Responsibility for database management software for analysis Reports and managing activities Demonstrating work experience using techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs Tracking and analysis of assigned program areas Analyzing and preparing program status reports for internal and external use at all levels; planning, scheduling, and conducting studies/surveys Utilizing computer techniques for statistical purposes; and managing information systems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or, 3 full years of progressively higher-level graduate education leading to such a degree, or, LL.M., if related to knowledge, skills, and abilities of the position. (Transcripts Required) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master's degree. Specialized Experience GS 12: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience applying analytical and evaluative techniques in various types of studies and interpreting results Experience with data management and collection Experience utilizing software and computer programs for creating reports, presentations, and other documents used to convey interpretations and recommendations Analyzing and coordinating management initiatives Preparing presentations and presenting recommendations to executive leadership; performing data analysis, data mining and reporting; experience reviewing daily databases for changes in outcomes. Conducting analysis of data in support of improvements in organizational structure, collaborated with leadership and management to ensure improvements to processes. Education: There is no educational substitution at this grade level. You will be rated on the following Competencies for this position: Analysis and Problem SolvingCapacity ManagementForward ThinkingOrganizational Performance AnalysisTeam Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the incumbent may sit comfortably to perform work of the position. However, there may be some walking, bending, standing, carrying of light items such as papers and books. No special physical demands are required to do the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Camille Scott
• Phone: 7868468367
• Email: [email protected]