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Duties

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office Engagement and Retention Office The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Independently designs and creates comprehensive service and division-wide studies surveys / questionnaires that employ state-of-the-art approaches which define problems, identify relationships, evaluate and determine quality, assess impacts, and arrive at conclusions in the human resources retention program. The resulting data from the special studies are expected to improve the effectiveness of retention program and/or directly influence policy changes. Develops and promotes innovative, creative and effective methods and approaches in areas where traditional methods have been ineffective or not applicable regarding employee morale and turnover. Develops strategies by conducting risk assessments for minimizing adverse impacts on the workforce with program specific workforce investment and strategies (e.g. hiring, closing skills gaps, etc.). Schedules participants and facilitates focus groups to obtain a broader understanding of why a group thinks or behaves in a particular way to examine cultural values or other complex issues. Researches and develops analysis to enhance existing or create new IRS enterprise approaches to retention programs and human capital management activities. Conducts special analyses and develops recommended plans to IRS programs and develops research regarding IRS retention policy formulation. Resulting studies provide senior IRS leaders with sound, innovative, timely and actionable policy interpretation that connects existing or proposed policy with identifiable policy outcomes to help navigate change to the IRS of the future. Communicates the Service's mission, vision and values to participants and ensures integration into overall retention goals, objectives and strategies. Articulates and communicates the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion to executives, leadership and / or participants as needed.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-14 LEVEL: To be minimally qualified for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Sufficient knowledge of the operational structures of a large organization (i.e., IRS business units/divisions) in order to provide short-term and long-term recommendations for employee engagement and retention enhancements. Demonstrated accomplishment of qualitative and quantitative evaluative and analytical methods and techniques to accomplish projects broad in scope; utilizing data analysis to advise management on decisions affecting policies, employment, and compliance issues driving business results for operations support. To be qualifying, your experience should also include comprehensive knowledge of a wide range of concepts, practices, regulations, policies, and precedents associated with engagement and retention programs and knowledge of automated employee surveys (i.e., Federal Employee Viewpoint Survey, pulse surveys or other automated survey tools) for completion of in-depth data analysis. Experience working and presenting with internal and external stakeholders representing the IRS interests, facilitating and mediating in-person and virtual focus groups/meetings/sessions, communication skills sufficient to effectively communicate both orally and in writing to persuade leadership to accept and implement recommendations, and an advanced level of experienced in working with various automated systems and software programs such as SharePoint Online (Microsoft 365). AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRS - Engagement and Retention Office 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Memphis External
• Email: [email protected]