The Supervisory Veterans Service Representative (Assistant Coach) is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center (VSC) or Benefit Eligibility Support Team (BEST) Division

Duties

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of Veterans Service Center (VSC) and Benefit Eligibility Support Team (BEST) supervisory team. Specific duties include, but are not limited to: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitors leave balances, approve/deny leave, and certify timecards. Runs production and workload reports. Communicates with senior management. Work Schedule: Full Time,Monday through Friday Telework Available: Yes, per agency guidelines. This is NOT a remote position. Virtual: This is NOT a virtual position Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach) GS-12, PD# 02102A Promotion Potential: There is no promotion potential within this position, as it is being filled at the full performance level of GS-12. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Physical Requirements: The work normally involves mental exertion rather than physical exertion. The work is primarily sedentary. Bargaining Unit: This is a non-bargaining unit position.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• You may be required to serve a supervisory probationary period.
• Selected applicants will be required to complete an online onboarding process.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• Virtual: This is not a virtual position.
• Bargaining Unit: This is a non-bargaining unit position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/16/2024. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet the "time-in-grade" requirements. For a GS-12 grade level position, you must have served at least 52 weeks at the GS-11 grade level or higher. A SF-50 that shows your time-in-grade eligibility must be submitted with your application packet. NOTE: To verify your time-in-grade eligibility, you must submit your most recent appointment, promotion, or within grade increase Notification of Personnel Action, Standard Form 50 (SF-50).The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. Minimum Qualification Requirements: To qualify for this position, applicants must demonstrate that they meet the Specialized Experience listed below: Specialized Experience: To qualify for the Supervisory Veterans Service Representative (Assistant Coach), GS-0996-12 position, you must have at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal service. Specialized experience is defined as work that involves: (1) Providing quality assurance or auditor functions related to claims processing and benefit determination; (2) Adjudicating and authorizing of compensation, pension, and claims; (3) Providing determination to reconsider claims appeals cases; and (4) Preparing presentations to reconsider claims appeals cases. There is no educational substitution for the specialized experience at the GS-12 grade level. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s). Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution at the GS-12 grade level.

Contacts

• Address Detroit Regional Benefit Office Federal Building, 477 Michigan Ave Detroit, MI 48226 US
• Name: Dalisa Morson
• Phone: 313-596-7200
• Email: [email protected]