This position is located in the Clinical Care delivery site of the VA Medical Center in Loma Linda, California. The Lead Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. In addition to lead duties, the incumbent maintains responsibility for day-to-day operation of telehealth services.

Duties

Major duties and responsibilities will include: Leads a team of telehealth staff by providing guidance and technical direction relating to the telehealth program. Works with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities. Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. Serves as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities. Gives on-the-job training to new employees (local and at the CBOC sites). Instructing employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects. Monitors and reports on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met. Provides information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Reports to the supervisor on training needs of employees and conduct or performance issues. Resolves simple, informal complaints of employees and referring others, such as formal grievances and appeals to the supervisor or an appropriate management official. Uses a needs assessment, service agreements and other tools, collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system. Identifies and recommends ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Reviews quality and performance data (e.g., patient satisfaction surveys, image quality, performance metrics, clinic wait times) for Telehealth programs effectiveness and satisfaction and developing process improvements as required. Coordinates with vendors, Biomed and Information Technology to upgrade and or replace Telehealth technologies to minimize impact on patient care. Provides standardized developed competency-based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Work Schedule: Monday through Friday, 8:00am to 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Position Description/PD#: Lead Health Technician (Telehealth Clinical)/PD000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience/Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience and Education: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Lead Health Technician (Telehealth Clinical), GS-8 Grade Determinations: In addition to the basic requirements above, the candidate must the specialized experience below: Experience: One year of experience equivalent to the next lower grade (GS-07) level. Qualifying Health Technician (Telehealth Clinical) equivalent experience includes, but are not limited to: monitors and captures workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes; samples techniques, takes measurements at various points in the telehealth process; and develops and provides reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures; coordinates and works with Biomed and Information Technology staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. AND Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Knowledge of quality control and assurance procedures and principles of performance improvement. Skill in the assessment and resolution of complex workload capture issues using multiple data sources. Ability to develop and compose complex written instructions. Knowledge of analytical and evaluative processes to independently resolve complex issues Preferred Experience: Minimum three to four years of telehealth equipment experience. Experience training and mentoring peers or subordinates PE. Certification as Preceptor or Master preceptor for one or more telehealth programs (CVT, SFT, HT). Three years of experience operating/maintaining/troubleshooting telehealth equipment and technology. References: VA Handbook 5005/96 Part II Appendix G50 Health Technician (Telehealth Clinical) GS-0640 Veterans Health Administration February 7, 2018. The full performance level of this vacancy is GS-08. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education

.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Tracy Spencer
• Phone: (813) 893-3770
• Email: [email protected]