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Duties

WHAT IS THE HCO-HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office of Human Resource Operations Human Resources Shared Services The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. On a service-wide basis, reviews, validates, transmits, and performs error resolution on Time and Attendance data for agency employees on a recurring, bi-weekly pay cycle. Answers call from IRS employees to assist them when entering time into the Totally Automated Personnel System / Single Entry Time Reporting (TAPS/SETR) system. Collects information from customers to resolve employee issues and requests for information and services in the areas of time and leave administration, T&A system support, and associated pay areas. Independently prepares written replies to customers' telephone, service ticket, e-mail, and fax requests for service or information and conducts follow-up activities to ensure customer received timely and satisfactory responses to their requests. Creates service tickets in the Knowledge Incident / Problem Service Asset Management (KISAM) telephone system for questions requiring searches of various systems; Creates service tickets in (KISAM) for questions not able to be answered without more extensive research of regulations, policies, or various systems or for complex adjustments requiring detailed steps to ensure the customer's service need is properly resolved.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE/ EDUCATION GRADE-05: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Specialized experience for this position includes: Experience applying policies and procedures relating to timekeeping, payroll, and personnel programs to identify and resolve personnel/ payroll problems. Experience with automated systems and regulatory research tools and resources such as the U.S. Department of Labor website, Family Medical Leave Act (FMLA), Internet/Intranet, organizational standard operating procedures (SOPS's), and local/ national negotiated agreements or collective bargaining/ union agreements. Experience with oral and written communication sufficient to advise and resolve customers' issues. OR You may substitute specialized experience with education as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR You may qualify with a combination of experience and education. SPECIALIZED EXPERIENCE GRADE-06: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level in the Federal Service. Specialized experience for this position includes: Experience applying policies and procedures relating to timekeeping, payroll, and personnel programs to provide assistance. Experience with analytical and evaluative techniques to identify and resolve personnel/ payroll problems. Experience utilizing automated systems and their interrelationships to resolve routine time/ leave and attendance issues. Experience with automated systems and regulatory research tools such as the U.S. Department of Labor website, Family Medical Leave Act (FMLA), Internet/Intranet, organizational standard operating procedures (SOPS's), and local/ national negotiated agreements or collective bargaining/ union agreements. Experience with oral and written communication sufficient to advise and resolve customers' issues. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRO - Human Resources Shared Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]