This position is located in Service Center Operations Directorate, Vermont Service Center. As an Supervisory Immigration Services Officer, you will direct the adjudications and naturalization programs and related functions, independently manage all administrative immigration programs, activities and operations within a USCIS Service Center, and represent the Service Center in conferences and meetings concerning program functions.

Duties

Independently manage all administrative immigration programs, activities and operations within a Section. Direct the Office's adjudications program and related functions in accordance with broad program objectives and policies established by USCIS Headquarters and higher level supervisors. Analyzes issues related to program goals and establishes long-range work plans necessary to accomplish objective/goals. Monitors and develops methodologies to evaluate the effectiveness of operations. Makes recommendations that often serve as the basis for new systems, legislation, regulations or programs or which serve as the basis for effective modifications or updates to existing systems or processes.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/15/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/15/2024. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing technical and administrative direction to a staff of Immigration Services Officers and support positions whose work includes customer service and the adjudication of applications and petitions. Managing a team dealing with complex and highly technical adjudication processes. Analyzing and implementing solutions regarding operational and policy issues impacting program goals and objectives Establishing short-term and long-term work plans to determine the necessary actions to meet the mission goals; Resolving employee matters involving difficult situations. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/15/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Training: If you have not already done so, you will be required to attend and complete a USCIS Officer training course. This is typically provided through a blended approach of virtual instruction followed by in-residence instruction at a training venue. Training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion or separation by appropriate procedures.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]