This position is located in Immigration Records and Identity Services, National Records Center, Immigration Information and Integrity Branch. As a Supervisory Program Manager, you will provide oversight of complex, evolving, and diverse functions and ensure organizational goals essential to the direction and operation of USCIS are achieved.

Duties

Oversee the planning, direction, budget, resources, internal controls, performance measures, and execution of a major programmatic and/or critical program for which the scope and effect have department or government wide impact. Formulate, manage, and approve strategic objectives, priorities, and short and long term plans, goals, and objectives to meet agency's mission; capitalize on opportunities, as well as manages risks. Direct all HR and EEO programs for subordinate employees to include: recruitment, selection, promotion, training, awards, discipline, and evaluating performance; practice sound position management in assigning work, determining position allocation. Develop and determine innovative approaches to solve complex problems, internal controls, budget issues, and policy and procedures. Manage, justify, propose, or negotiate projects/programs through briefings, presentations or meetings with stakeholders, high-ranking officials and top level management in order to build support, resolve issues, or respond to inquiries or complaints.

Requirements

Qualifications

The Immigration Records and Identity Services Directorate (IRIS) provides immigration, employment, and identity information accurately and completely to enable confident and timely decisions. Through a culture of innovation and creativity, IRIS continually evaluates and improves processes to achieve optimal performance and drives flexible and modern technology solutions and services to support evolving operational needs. IRIS fosters a "smart creative" environment for employees that empowers and encourages them to innovate, take chances, and strive to create a better way of getting the job done. This "smart creative" environment challenges employees to think creatively and create solutions for how IRIS can continuously enhance the efficiency and effectiveness of operational, customer, and employee related matters. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/15/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/15/2024. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing a professional, technical, or administrative program or program segment that has national, governmentwide, regional or multi-state impact; Providing expert advice on program issues to officials within the organization and/or to contractors; Leading a work environment that motivates, develops and challenges employees to make effective and efficient use of available resources and achieve objectives; Supervising, planning and assigning work of subordinate staff, and implementing at least three of the following: EEO policies, employee discipline, performance management, recruitment and selection of staff, training, budget, and/or resolution of complaints and grievances; Establishing, documenting, presenting and defending program level requirements and justifications as a Program Manager. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/15/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]