Incumbent will be responsible for front desk services including but not limited to check in, check out, facilitate room transfers and process guest service requests.

Duties

Incumbent responsible for maintaining guest files. Process requests such as parking passes, key replacement and other general concierge service related requests for unaccompanied housing guests. Will ensure guest privacy and security measures are maintained at all times. Utilize property management system (eMH) to register guests and assign rooms upon check-in. Incumbent will inventory keys and other supplies or amenities maintained at front desk. Using the property management system may run reports as requested or needed. Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

Requirements

• Successful completion of National Agency Background (NACI) Check required.
• This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
• Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
• Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame.
• May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required.

Qualifications

Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash. Availability to work at Everett location.

Contacts

• Address NAVSTA Everett 1103 Hunley RD Bldg 94 Silverdale, WA 98315 US
• Name: NRNW NAF HRO
• Email: [email protected]