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Duties

As a Health Communications Specialist you will: Ensure that all health communication activities related to the delivery of health information through CDC's national contact center are based on theory and use accepted principles, methods, and practices. Provide advice and expertise to appropriate leadership, contracting officer's representative, and management staff on significant issues and problems related to work accomplishment; using established measurement and analysis systems to ensure that actions are timely and reviewed at critical points. Coordinate and develops long- and short-range planning documents for health communications activities related to the delivery of health information through CDC's national contact center to public and professional audiences, including underserved populations and populations at risk. Provide expertise and support related to health communication and marketing functions and activities.

Requirements

Qualifications

All qualification requirements must be met by the closing date of the announcement. Minimum Qualifications: GS-12 To qualify at the GS-12 grade level, you must have at least one year of specialized experience at or equivalent to the GS-11 grade level, which must include the following experience in leading contact center content development and management activities, leading efforts to plan, implement, and evaluate contact center communications programs and activities involving internal and external stakeholders, and supporting contact center emergency responseoperations. Minimum Qualifications: GS-13 To qualify at the GS-13 grade level, you must have at least one year of specialized experience at or equivalent to the GS-12 grade level, which must include the following experiences in managing contact center operations, leading content development, and managing content systems for public health audiences, evaluating quality data to inform communication efforts, and leading contact centeremergency response operations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Promotion potential: Promotion to the next grade level is at management's discretion and is based on your meeting qualifications and time-in-grade requirements, demonstrated ability to perform the higher-level duties, the continuing need for the higher-level duties, and administrative approval. Promotion to the next grade level is not guaranteed and no promise of promotion is implied.

Education

Copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected.

College or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. For more information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address OC-DDM-CONTENT AND ENGAGEMENT BRANCH 1600 CLIFTON RD NE ATLANTA, GA 30333 US
• Name: CDC HELPDESK
• Phone: (770) 488-1725
• Email: [email protected]