This position is located in the Mental Health Clinical Center (MHCC), VA Maryland Health Care System (VAMHCS), Perry Point, VA. The VAMHCS is an integrated facility with primary sites at Baltimore, Perry Point, and Loch Raven; in addition, there are six community-based outpatient clinics. The system supports over 600 general Medicine & Surgery, General Psychiatry, Substance Abuse Treatment, and Long-Term Care beds.

Duties

Major Duties: Provides programmatic and administrative support to the Deputy Director, Perry Point, MHCC, including, but not limited to: Receiving and screening inquiries, incoming mail, phone calls, and visitors on behalf of the Deputy and determining which to personally answer, which to refer or route elsewhere, and which are of special importance for the Deputy's personal attention. Creates and maintains a monthly checklist process for Environment of Care in the MHCC Perry Point including but not limited to refrigerator temperature checklists, assessing water leaks, slip and fall hazards, etc., and ensures compliance with Joint Commission and CARF safety standards for outpatient and residential settings. Assists in office assignment, use of shared spaces, new construction, etc. Responsible for completing 100% inventory of all MHCC-owned items at the Perry Point campus, including tracking and inventorying equipment in assigned equipment inventory lists (EILs), helping sections draft equipment requests, recommending the priority of equipment needs, communicating with other departments, and completing Reports of Survey if equipment cannot be located. Maintains the MHCC's Perry Point vehicle fleet record keeping process and monthly submissions to Transportation. Monitors and gathers productivity and efficiency data via OPES, Pyramid analytics, program manager and coordinator input, and other available data resources and analyzes data related to program access, productivity, clinic usage, consult tracking, etc., generating reports, presenting findings, and making recommendations to the Deputy Director, Perry Point, MHCC for enhancements that meet VAMHCS, VISN and VHA standards for waits, delays and customer service. Continuously monitors patient satisfaction levels as reported in Veteran satisfaction surveys. Responsible for completing biannual survey (CARF, Joint Commission) analysis of the MHCC programs on the Perry Point campus. Work Schedule: Monday - Friday 8:00AM -4:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD210280 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-08 in the normal line of progression for the occupation in the organization. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: A master's degree or equivalent graduate degree or, two full years of progressively higher level graduate education leading to such a degree or, LL.B. or J.D., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Attention to DetailCustomer ServiceKnowledge Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily performed in an office setting walking to units throughout the medical center is also required. Light lifting (under 15 lbs.); light carrying (under 15 lbs.); reaching above shoulder; use of fingers; walking (intermittent); standing (intermittent); hearing (aid permitted); clear speech. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Maryland Health Care System 10 North Greene Street Baltimore, MD 21201 US
• Name: Teresa Hammond
• Phone: 410-605-7000
• Email: [email protected]