This position is located in the National Call Center for Homeless Veterans (NCCHV) at the VA Health Resource Center. The primary purpose of the position is to provide second line supervision and management support for staff performing program activities in support of the National Homeless Veterans Program.

Duties

Major Duties include but are not limited to: Perform administrative and human resource management functions relative to staff supervised. Establish guidelines and performance expectation for staff, which are clearly communicated through the formal employee performance management system. Analyzes individual employee and section performance and productivity on both a qualitative and quantitative basis in relationship to established goals and objectives. Evaluates processes and procedures in place and provides recommendation to the Supervisory Program Specialist for more effective organizational functioning when appropriate. Evaluates the impact for new or revised policies and procedures on the existing organizational structure. Performs multi-functional studies and special projects, prepares and coordinates data from sources throughout VHA and HRC elements to establish new or modified work methods/business procedures and guidelines. Identifies, analyzes, and interprets planning guidance into comprehensive briefings on the effective and efficient work processes within the organization. Develops recommendations related to the implementation of new or modified programs or projects. Provides guidance and assistance to Supervisory Program Specialists to resolve issues without the involvement of a higher level supervisor or manager except in unusual escalated instances. Reviews and recommends changes to standard operating procedures (SOPs) to higher level supervisor or manager based on feedback from Supervisory Program Specialists and Social Services Representatives. Work Schedule: Monday - Friday, 7:30am to 4:30pm. Telework: This is a telework position that requires the employee to reside within a 50-mile of a Member Services location (please see locations) and report on site twice a pay period. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD03626A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 (or equivalent). The grade may have been in any occupation, but must have been held in the Federal service. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1. Extensive knowledge on Veteran benefits and regulations related to Veteran Homelessness. 2. Provide clarification on procedures, processes, and regulations to employees. 3. Perform multi-functional studies and special projects. 4. Analyze the effectiveness and efficiency of work processes within the organization. 5. Review complaints from customers by performing fact-finding analysis on the situation. ~OR~ Education (TRANSCRIPTS REQUIRED): Do you possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related? Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position ~OR~ Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of specialized experience and completed graduate education that demonstrates the ability to perform the duties of this position, which may be substituted to meet the specialized experience requirements for GS-11 position. You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Analytical Reasoning Decision Support Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]