About the Position: Incumbent serves as an Information Technologist Specialist for the Family Advocacy Program (FAP), Army Behavioral Health Division (BHD), Readiness and Health Integration Directorate, MEDCOM G-3/5/7, Office of the Surgeon General (OTSG) with the responsibility to test, troubleshoot and support the HQ MEDCOM Family Advocacy Program (FAP) Family Advocacy System of Records (FASOR) information technology (IT) web application.

Duties

Create test cases, scenarios, and test data to perform functional testing. Test cases for security requirements such as protection of personally identifiable information (PII) and personal health information (PHI). Generate testing documentation that includes test cases and plans, status reports. Document metrics of incidents involving adult and child abuse, including case management, incident reporting, and data collection. Perform technical support to the team in troubleshooting software defects or configuration problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Temporary Duty (TDY) Travel of up to 5% of the time is required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Office of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology (Systems Analysis): Specialized and Other Experience: One year of specialized experience which includes develop comprehensive test plans, processes, and procedures, create test cases, scenarios, and test data to perform functional testing of Family Advocacy System of Records, gathers information of other testing technologies used within the FAP/MEDCOM or other governmental agencies, document metrics of incidents involving adult and child abuse, including case management, incident reporting, and data collection, generate testing documentation that includes test cases and plans, status reports, perform technical support to the team in troubleshooting software defects or configuration problems. This definition of specialized experience is typical of work performed at the next lower grade position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Complete work independently, rarely requiring editing or review by others. (2) Customer Service - Resolve simple and routine problems, questions, or complaints and provide support and guidance to customers on non-routine issues. Serve as a primary resource for customers, requesting assistance with complex issues when necessary. Participate in meetings and provide advice to customers in own area of expertise. (3) Oral Communication - Express facts and ideas in a clear, concise, convincing, and organized manner. Clearly convey moderately complex ideas, concepts, and information to customers. Exhibit active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identify and solve problems by gathering and applying information from a variety of materials or sources that provide several alternatives. Recognize and take action to address non-routine problems. Solicit feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions. Seek supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas: Data and Content ManagementInformation Systems/Network SecurityInformation Technology Test and EvaluationProblem Solving Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address M1-W3VYAA HQ US ARMY MEDICAL COMMAND DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk