This position is located at the Erie VA Medical Center's Office of Performance and Quality. The primary purpose of the Supervisory Health System Specialist is to develop an infrastructure for cultural change as the Veterans Health Administration advances along the journey to full implementation of High Reliability and to supervise High Reliability and Systems Redesign staff. The incumbent is instrumental in the Erie VAMC High Reliability Organization journey with the goal of zero harm.

Duties

Major duties include, but are not limited to: The HRO Officer is responsible for oversight of the ERIE VAMC System Redesign, Employee Engagement, and Veteran Satisfaction programs. Works collaboratively with facility leadership, staff, and the HRO workgroup for the implementation of HRO activities. Develop and implement strategies for improved patient safety and patient care across the Medical Center including but not limited to policies, programs, activities and infrastructure that enable and lead a positive and dynamic environment and the pursuit of continuous improvement and organizational excellence, monitoring progress, success, barriers and needs for improvement. Identifying focused improvement efforts across at the facility; leading the development of a robust learning organization through sharing and spreading HRO best practices. Ensuring regular facility meetings and workgroups; implementing key elements of HRO strategic plan across the medical center. Serves as a subject matter expert (SME) on the topic of high reliability, just culture and psychological safety. Performs administrative, evaluative, or technical work concerned with establishing and maintaining employer employee relationships that contribute to satisfactory productivity, motivation, and morale. Responsible for participation in facility site visits conducted by the VISN or the National Center for Patient Safety (NCPS) to review and promote HRO activities, also responsible for development and implementation of any action plans resulting from those site visits. Conducts management surveys, audits, special projects, etc. and provides advisory services to operating or management officials. Prepares internal instructions, operating policies, procedures, guidelines, etc. concerning assigned programs and recommends required changes and adjustments to ensure proper and adequate accomplishment of major health care program goals and objectives. Prepares programmatic reports, justifications, charts, graphs, statistical, and narrative data, etc. for executive-level presentations and briefings. Mentoring, and development of staff and programs to optimize the performance and growth of a highly reliable organization. Development of performance plans, supervisory appraisals, and personnel activities such as hiring, promotions, disciplinary actions, and evaluations of workload, facility coverage and equipment. Advises and provides consultation to employees regarding patient safety, just culture and process improvement. Develops, modifies, and/or interprets performance standards for all supervised employees. In the absence the Chief of Office of Performance and Quality, this position may be delegated to cover for the OPQ Chief duties. Work Schedule: Monday-Friday 8 am - 4:30 pm Position Description Title/PD#: Supervisory Health System Specialist/PD026350 Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. *Applicants must meet the Individual Occupational Requirements (IOR) and Specialized Experience Requirements for this position* Individual Occupational Requirements (IOR) Health System Administration Series, 0671: The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM. Must meet one of the following Education or Specialized Experience or In-Service Placement: Education: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the meeting the IOR above, to qualify for the GS-13 level, you must possess the following Specialized Experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. You will be rated on the following Competencies for this position: Change ManagementCommunicationCreative ThinkingLeadershipRisk Management Preferred Experience: 2-3 years experience in HRO/System Redesign/VEO preferred 2 years supervisory experience preferred. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-13 level.

Contacts

• Address Erie VA Medical Center 135 East 38th Street Erie, PA 16504 US
• Name: Tanisha Graves
• Phone: (614) 747-4049
• Email: [email protected]