About the Position: Serves as Medical Support Assistant (MSA) for the Family Advocacy Program (FAP) at a medical treatment facility (MTF) and provides direct assistance to the FAP staff in providing services to families and coordinating activities with a variety of medical, social service, and legal staff. Performs a variety of administrative, medical support, and clerical tasks related to sensitive and high-risk issues with patient care and treatment within the (FAP).

Duties

Provide clerical/administrative support to Family Advocacy Programs and/or Social Work Services. Control the filing system for open or closed Family Advocacy records. Create a variety of reports pertaining to Family Advocacy Programs (FAP) for the installation. Schedule meetings for Case Review Committee (CRC). Coordinate activities with a variety of medical, social services, or legal staff for families. Schedule appointments or follow ups for the clinic. Operate office automation systems such as Composite Health Care System (CHCS). Utilize software programs to produce documents or reports.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations. (Note: Those subject to religious exemption or medical contradictions are exempt from this requirement.)
• All employees assigned to a Medical Treatment Facility are required to be screened for applicable immunizations regardless of series, based on Occupational Risk, and are subject to missing/required immunizations IAW AR 40-562, Chapter 3 and 4.
• The incumbent of this position must be a qualified typist.
• Incumbent may be required to serve a two-year probationary period.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing a variety of administrative or clerical duties in a medical clinic such as operating office automation systems; creating correspondence; compiling data or creating reports; scheduling appointments and maintaining files. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as [insert applicable field(s) of study]. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. Additional Minimum Qualification: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceCustomer Service (Clerical/Technical)FlexibilityHealth Records ManagementIntegrity/HonestyInterpersonal SkillsManagement SupportReading ComprehensionReasoningSelf-ManagementTeamworkTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address M1-W0Q1AA US ARMY MEDICAL COMMAND DO NOT MAIL Tacoma, WA 98431 US
• Name: Army Applicant Help Desk