There are two positions located in the Fiscal Service at VA Tennessee Valley Healthcare System - Nashville VA Medical Center, Nashville, TN. The Teller is responsible for establishing and maintaining a complex Agent Cashier Unit assigned to Fiscal Service.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The primary duties of Teller involve cashier activities composed of the broad areas of collection and disbursement of funds, and proper distribution of salary checks' and earnings and leave statements. Major duties and responsibilities include but not limited to: Responsible for all Agent Cashier input to the Austin Finance Center and Treasury reports, reconciliations and all disbursements and receipts of cash instruments Directing the work of a full-time Teller and numerous Fiscal alternate cashiers Determining the acceptability of payment documents and cash items, aided by knowledge of Treasury Department and Department of Veterans Affairs regulations Determining type of payment; i.e., Third Party, Means Test, Co-Payment, or a combination of several types and preparing Field Station Receipts for collections Analyzing work requirements and determine resources, equipment and other needs to efficiently and safely accomplish customer service assignments Paying in cash certain designed classes of Fiscal vouchers, performing this disbursing function in accordance with authority delegated by the Treasury Department Making cash payments to patients, employees and cash replenishments to Teller Receiving receipts, deposits and accounts for collections received Issuing pre-numbered accountable receipts for each remittance received, determining the correct appropriation and account symbol Balancing accounts daily to assure that the disbursing fund and collections are properly accounted for Preventing access of unauthorized individuals to the Agent Cashier Office, and maintaining and practicing appropriate security measures Assuming personal financial accountability for any monetary loss which results from the performance of duties and competency shortages Resolving technical problems not covered by precedents or established policies Maintaining arid withdrawals from a depository checking account; Citicorp Convenience Checks; Third Party-Insurance Company Collections for the MCCR Program; Pharmacy, Means Test, Inpatient and Outpatient Co-Payments; and VISA/Master Card Credit payment systems Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Teller in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-06): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-05). Qualifying examples of specialized experience would typically include but are not limited to: experience as a Teller or similar position completing cash disbursements and deposits; understanding regulations/guidelines related to the Agent Cashier Operations; providing customer service in a positive, friendly, courteous and timely manner; and communicating with internal and external customers to satisfy their expectations. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Analytical ThinkingApplies Technology to TasksCritical ThinkingCustomer Service (Clerical/Technical)Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The physical requirements are of a normal business office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]