Employee will be assigned to the Consolidated Patient Account Center (CPAC) which is organizationally aligned under the Chief Financial Officer (CFO), Accounts Management Department, and is located at the VA Medical Center, Smyrna, TN. The Financial Accounts Technician is responsible for the accounts receivable (collection) functions of the revenue program including third-party insurance reimbursements and other account receivables.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Receives, processes, and responds to a variety of communications generated by third-party payers. Audits, analyzes, and reviews information regarding the established third-party receivable to discuss the status of the account when inquiry is made on follow-up. Contacts and pursues insurance companies and other third party payers to expedite collections. Performs follow-up analysis on claims to ensure expected payments are received and consistent and in accordance with the specific policy and/or regulatory rules. Identifies and follows-up on ways to expedite collections through contacts in the public or private sector. Maintains and updates computerized records of debts to document collection efforts and identify trends for management. Gathers and inputs information into appropriate database in a timely manner. Coordinates collection efforts utilizing accounts receivable software packages. Contacts payers by phone or utilizes a payer's website to research and obtain necessary collection information at prescribed intervals by reviewing generated reports for completeness and accuracy. Edits and updates the system on a continuous basis to ensure the information is accurate. Maintains account receivable files by ensuring appropriate documentation to support subsequent follow-up and auditing activities (i.e., audit trails). Implements accounts receivable guidelines, resolves problems, and seeks assistance from lead, supervisor, manager, or others when appropriate. Establishes and maintains effective working relationships with other departments involved with the revenue cycle organization as well as external organizations and members of the public. Performs other related duties as assigned. Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service. Specialized experience includes: performing accounts receivable (collection) functions; knowledge of third party billing and insurance reimbursement procedures; utilizing an automated accounting/debt management system; reviewing and analyzing claims; maintaining files; and utilizing various standard office software applications. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Successful completion of (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINING EDUCATION AND EXPERIENCE: Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accounting OperationsCommunicationsCustomer ServiceDecision MakingManages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address CPAC Mid South 1412 Hazelwood Dr Smyrna, TN 37167 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]