See below for important information regarding this job. Physical Demands: The work is primarily sedentary, although, occasionally, some moving, bending and lifting computer/network equipment (CPU's, printers, monitors, UPS, etc) in excess of 50 lbs may occasionally be required in order to inspect, install and/or test personal computers, servers and network equipment (i.e., printers, switches and modems).

Duties

Serves as the technical authority regarding hardware, applications, PC maintenance, system administration, networks, voice services, and customer support. Monitors hardware/software system quality, reliability, and information security. Manages complex technical problems affecting security, accuracy and reliability. Identifies recurring, problematic, and unprecedented IT deficiencies and investigates the issue taking prompt action to reduce change of recurrence and recommends remedial action to operating officials. Conducts analysis to define the size of proposed modifications, considers parallel requirements/potential impact on related processes, and recommends remedial actions. Analyzes systems performance data, technical diagnostics, and IT contracts and evaluates Technical Support program activities to forecast/plan for/accommodate CSR Pac organization or customer IT support requirements. Assists in the installation, configuration, troubleshooting, and maintenance of hardware and software (i.e., Microsoft desktop and server operating systems, Microsoft Office, McAfee, Adobe, etc.) and government developed software as required. Interchange information with other PC’s in remote DLA locations and vendors and suppliers worldwide. Conducts system administration, installation, upgrades and troubleshooting for Exchange, Apple iOS, Multi-function devices (MFD), SIPRNet, NIPRNet, COMSEC, client operations systems, file server, print server, and host systems. Conducts local area network (LAN) monitoring, wide area network (WAN) troubleshooting, information assurance, mobile device support, and the corresponding technologies DLA organizations require. Leads and participates in projects and studies to improve systems-based customer support. Researches and analyzes statistical data and prepares comprehensive reports reflecting IT studies, diagnostics, problems, and remedial actions. Develops technical IT operating materials and conducts training for employees on new technologies, services, techniques, monitoring and maintenance.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Critical-Sensitive with Secret
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Pre-Employment Physical: Required
• This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations J6.
• Expeditionary Civilian (EC): Emergency Essential
• Subject to Overseas Rotation Agreement, Tour Length: Yes, 36 Months
• This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.
• Must be able to acquire and maintain a Government Credit Card, Government Passport and the DLA Distribution J9 published requirements for all personal health, license, and other qualifications.
• Licenses/Certifications: Must possess a valid US driver's license.

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participates in IT program development and planning, deployment of new initiatives, and other programs to promote customer relations. Researches and analyzes statistical data in various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action. Applies knowledge of IT systems design and DLA/DOD software combined with demonstrated knowledge of multiple COTS applications (i.e., Windows OS, Microsoft Office and McAfee, etc.), Government Developed/Provided Software and associated software tool(s) to include installation of updates/changes, configuration, maintenance and troubleshooting in order to forecast, interpret, identify, schedule and accommodate customer support requirements; integrate and document configurations; and test, install, recover, monitor and manage assigned Operating Systems required/used by organizations worldwide. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternative, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Maliah Morgan
• Phone: 717-770-4896
• Email: [email protected]