The Supervisory Information Receptionist position is assigned to the Veteran Experience Office and under the direct supervision of the Supervisory Health System Specialist (Veteran Experience Officer) at the VA Augusta Healthcare System. The incumbent serves as the Supervisor, Information Receptionist with primary duties and responsibilities as a Patient Navigator and Facility Front-line Representative.

Duties

Major duties include but are not limited to: Plan work to be accomplished by team members, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to team members based on priorities, consideration of the difficulty of work and capabilities of employees. Evaluate work performance of team members. Give advice, counsel, or instructions to employees on work and administrative matters. Interview candidates for positions, recommend appointments, promotions and reassignments. Hear and resolve complaints, refer group grievances and serious, unresolved complaints to a higher level. Effect minor disciplinary measures and recommend action for more serious cases. Identify and arrange for developmental and training needs. Find ways to improve production and increase the quality of work. Develop performance standards. Performs other related duties as assigned. Work Schedule: Monday - Friday; 0730-1600 Telework: Not Available Virtual: This is NOT a virtual position. Position Description/PD#: Supervisory Information Receptionist/PD112380 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/09/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Customer service experiences, conflict resolution, and de-escalation techniques. Providing information and assistance in support of customer service functions in a medical treatment facility; utilizing automated systems to maintain and retrieve healthcare records; and assisting with workload distribution among staff. You will be rated on the following Competencies for this position: Analysis and Problem SolvingCommunicationComputer SkillsCustomer ServiceLeadershipTechnology ApplicationVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Charlie Norwood VA Medical Center One Freedom Way Augusta, GA 30901 US
• Name: Mendy Desir
• Phone: 478-246-3674
• Email: [email protected]