The Salt Lake City VA Medical Center is recruiting for an Advanced Medical Support Assistant position within Anesthesia Services. Medical and/or clinical setting experience required, along with knowledge of medical terminology and patient scheduling experience. The Advanced Medical Support Assistant is responsible for the consult and scheduling management of clinics assigned across multiple facilities, and other duties as they relate to patient scheduling and administrative assignments.

Duties

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter completion in order to obtain appropriate workload credit; verifying and updating demographics and insurance information. processing all emergency and non-emergency transfers to other clinics, other VA facilities or private hospitals; performing basic eligibility, co-pays, and preauthorization requirements for specific coverage. The AMSA reviews patients' records and physicians' orders on a variety of records; and selects, completes, and routes requests for patient activities and treatment procedures.The AMSA is accountable for adherence to all organizational and departmental policies, directives; and standards pertaining to all job function's, especially the universal scheduling process, the use of electronic wait lists and the recall system, pre-registration updates, check-in, check-out, clinic," patient confidentiality and privacy laws, business office policies and insurance capture.All AMSA's will actively assist the organization in meeting performance measures, collecting information that allows the organization to collect revenue and maintain policies/procedures/operation manuals to meet Joint Commission and other VHA Quality Assurance standards. The AMSA uses computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating, and correcting information in databases. The AMSA uses a variety of software packages. The AMSA creates, copies, edits, stores, retrieves, and prints a variety of narrative and tabular material. The AMSA is able to prepare documents using the proper format, create form letters and perform grammar checks. The AMSA receives and relays incoming and outgoing telephone calls; receives and directs patients and visitors; answers routines inquiries providing information about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions. Keeps time and attendance records, orders, and keeps a record of supplies, assists with tracking budgetary items and receives and distributes mail to the medical staff and patients. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model. The AMSA coordinates with the patient care team to review the clinic utilization by using various reports that ensure the clinic setup effectively supports the needs of the clinic and makes any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers. Other assignments at this level include, but are not limited to participating in team meetings to manage and plan patient care, setting priorities and deadlines, adjust the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues, participating and providing input in problem solving on operational issues in team meetings, performing administrative follow up actions; independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care, evaluating patient information and clinic schedule lists to determine whether patient is vested, educating providers about shared patients (Multiple VAs or those who have care in the community) and. bringing to the attention of the provider. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience or Education Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school (transcript is required with application); OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.(transcript is required with application); English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j. Grade Determinations: In addition to the basic requirements for employment listed above, the following criteria must be met when determining the grade of candidates: Advanced Medical Support Assistant, GS-0679-06: In order to be found qualified for this position, you must possess the following; Experience. One year of experience equivalent to the next lower grade level (GS-05). Examples of experience at the next lower grade must include; Knowledge of medical terminology, scheduling appointments (including interpreting and verifying provider orders), canceling, re-scheduling patient's appointments and/or consults; use of Microsoft Office, entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other facilities or hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage, and other related support work in a health care setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational level. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. GS-06 Advanced Medical Support Assistant Assignment: The Advanced Medical Support Assistant works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third Party Administrator(s) to coordinate Veteran PACT/SHIP/Specialty Care/Community Care and Choice activities. This coordination involves mutli-disciplinary communication and coordination as a member of a cross-functional team. The Incumbent will coordinate and is responsible for all administrative duties associated with the Choice Program and PACT/BHIP/Specialty Care/Community Care Coordination, receives consults via the electronic medical record, coordinates and receives the necessary documentations to facilitate the processing of the consult, ensures that the Veteran receives the appropriate PACT/BHIP/Specialty Care/Community Care appointment and closes out the consult when completed. Provides patients correct instructions on test preparation, diets, and procedural requirements for varying procedures and specialty services specific to each community provider's standard of care which affects the efficiency, accuracy, and acceptability of patient care procedures, processes, and services in the community.Preferred Experience: Knowledge of Microsoft programs including, but not limited to PowerPoint, Word, Teams, and Excel Experience scheduling patients in Clinical Video Telehealth; VA Video Connect and phone clinics Experience scheduling across multiple platforms (GUI, VistA, Telehealth Management Platform) References: VA Handbook 5005/53; Part II, Appendix G45. MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated August 1, 2019. The full performance level of this vacancy is GS-0679-06. Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. Occasional use of automobile and public conveyances may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA SALT LAKE CITY HCS 500 Foothill Drive Salt Lake City, UT 84148 US
• Name: Donna Simpson
• Phone: 404-321-6111 X121292
• Email: [email protected]