This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.

Duties

The Veterans Health Administration supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Technologies may include Clinical Video Telehealth (CVT), Store and Forward Telehealth (SFT), Video Conferencing, VA Video Connect (VVC), VA Mobile, My HealtheVet (MHV), Home Telehealth (HT), and other telehealth applications. These technologies are used to deliver care to Veterans located at various institutional and non-institutional settings, such as the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services (IHS) clinics, Department of Defense (DOD) facilities and other affiliated organizations as well as directly to Veterans in their home. The Supervisory Health Technician (Telehealth Clinical) is involved in developing and making complex assignments and program management in the direct oversight of a team of Health Technicians (Telehealth Clinical) who may not be stationed at the same location. The activities of the incumbent are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including telehealth operations manuals, guidelines, and specialty supplements. These activities shall be consistent with national, VISN, and facility level policies and procedures; and support national, VISN, and facility strategic goals. The Supervisory Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to direct supervision, leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. In addition to supervisory duties, the incumbent maintains responsibility for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. Functions and Duties Include: Exercise independent judgement and is responsible to regularly provide direct supervision as well as indirect oversight and guidance to other staff members and will require minimal direct supervision. Provide direct supervision to Telehealth team which includes assigning, amending, or rejecting work. Ensure production and accuracy requirements are met. Develop performance plans, recommend standards and ratings, evaluate performance, recommend promotions, and recognize outstanding performance. Respond to questions or matters not covered by standards and problems in meeting performance standards. Effect corrective and disciplinary measures to address conduct and performance issues. Create and modify work schedules to meet anticipated and unanticipated changes in the workload Oversee attendance and review and approve leave requests of direct reports while ensuring adequate staff is available to perform all telehealth duties. Provide guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports. Work with the Facility Telehealth Coordinator to develop assignments for team members to facilitate all operations of the facility's telehealth program. Distribute and balance workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. Monitor the status and progress of team members' work and adjustment in accordance with established priorities. Ensure instructions on work priorities, methods, deadlines, and quality have been met. Ensure new employees receive on-the-job training and are adequately instructed in specific tasks and job techniques. Ensure written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects. Work Schedule: Mon - Fri, 8am to 4:30pm Telework: Available, Ad-Hoc Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized EDRP Authorized: Contact [email protected] , the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. BASIC REQUIREMENTS. Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned. Experience and Education. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field. OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. GRADE DETERMINATIONS. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Supervisory Health Technician (Telehealth Clinical), GS-9 Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. (b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. (c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. (d) Ability to develop policy, manage equipment requests, and provide workload analysis. (e) Knowledge of all Connected Care programs and operations. References: VA Handbook 5005/96, Part II, Appendix G50, February 7, 2018. The full performance level of this vacancy is GS-9. Physical Requirements: The work requires heavy lifting (over 45 pounds); moderate carrying (15-44 pounds); use of fingers; both hands are required; walking (up to 6 hours); standing (up to 2 hours); repeated bending (up to 6 hours); must be able to see a computer screen; the ability to distinguish basic colors; and hearing (aid may be permitted). Must be able to work closely with others and work alone.

Education

This position is eligible for the Education Debt Reduction Program (EDRP). If selected for this position, you are encouraged to apply for EDRP within four (4) months of appointment and must meet specific individual eligibility criteria in accordance with VHA Policy 1021. Final award amount and program start date is determined after review of a complete EDRP application, supporting documentation, and final approval by the VHA Education Loan Repayment Services office. Please contact the EDRP Coordinator @ [email protected]

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Puget Sound Health Care System 1660 South Columbian Way Seattle, WA 98108 US
• Name: Randi Tran
• Phone: 509-434-7000 X6680
• Email: [email protected]