The Vocational Rehabilitation Service Manager serves as the Supervisory Rehabilitation Counselor and Compensated Work Therapy (CWT) Program Manager for the facility. The position is organizationally aligned under the Rehabilitation Services Section of the Mental Health Clinical Center, within the Veterans Administration Maryland Health Care System (VAMHCS).

Duties

Major Duties: Serves as a Supervisory Rehabilitation Counselor with responsibility for providing oversight and supervision, planning, and directing the work of a significant number of professional Rehabilitation Counselors and other VHA Vocational Rehab Service staff, in accordance with the VHA Directive 1163. Provides discipline-specific clinical supervision for vocational rehabilitation staff assigned throughout the VA medical facility. This position is the focal point for organizing, implementing, and evaluating employment and vocational rehabilitation services in the VA medical facility. Manages and provides oversight for multiple program components and/or multiple locations. Leads, coordinates, and manages all aspects of a clinical rehabilitation service delivery system within the organization assigned. Identifies developmental and training needs to ensure organizational proficiency. Establishes labor mapping, adjusts workloads, and forecasts future work assignments and projects. Maintains current knowledge of and ensures conformance to applicable standards set by accrediting bodies such as CARF and The Joint Commission. Maintains accounting controls as an approving official, provides oversight of CWT Account expenditures and usage, CWT TW payroll, and fund control points VHA Voc. Rehab. Oversees the overall planning, direction, and timely execution of the VHA Voc. Rehab Service programs. Monitors and evaluates program outcomes using a data driven quality assurance process to make decisions associated with program management and the development of productivity standards appropriate to the service provided. Utilizes extensive knowledge of all legal guidelines governing the operation of CWT programs, their scope and their effect on clinical programming and service delivery. Work Schedule: Monday - Friday 8:00AM - 4:30PM Telework: Available Virtual: This is not a virtual position. Functional Statement #: 512-24091-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. A master's degree in rehabilitation counseling or clinical rehabilitation counseling from a rehabilitation counseling program accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP). If the applicant's degree was granted prior to July 1, 2017, the program must be accredited by the Council on Rehabilitation Education. OR A master's degree in counseling or clinical rehabilitation counseling from a college or university accredited by a national or regional accrediting body accredited by Council for Higher Education Accreditation (CHEA). OR A master's or doctoral degree in a related field of study with course content that emphasized rehabilitation, counseling, disability, therapy, health, employment, wellness, or human development from a college or university accredited by a national or regional accrediting body accredited by CHEA. OR Foreign graduates with a degree acceptable by the Commission on Rehabilitation Counselor Certification (CRCC). Certification. Current, full, and unrestricted certification as a certified rehabilitation counselor (CRC) from the CRCC to practice vocational rehabilitation counseling. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Rehabilitation Counselor, GS-13 Experience. Completion of one year of professional experience equivalent to the next lower grade level directly related to the position being filled. Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Supervisory RCs typically supervise a significant number of professional staff at the SE/Mentor Trainer and RC (Coordinator) level and below as well as other equivalent clinical staff. Lead, coordinate and manage all aspects of a clinical rehabilitation service delivery system within an organization. Supervise daily operations to include coordinating interdisciplinary staffing, treatment services, work assignments, budget, staff schedules, safety in the community, training requirements and conducts meetings. Determine which programs/projects should be initiated, expanded, revised, or replaced through systematic analyses, program evaluations and accountability measures. Develop and revise comprehensive policies, risk management and strategic plans based on feedback from stakeholders, accrediting bodies, and program evaluation data. Allocate program resources to improve quality and delivery of care provided to Veterans while considering staff talents and achieving program mission. Establish staff performance expectations and conduct staff work performance reviews. Effect disciplinary measures as appropriate based on the authority delegated to this area. Write position descriptions and/or functional statements and recommend or select for positions, career ladder promotions, within grade increases, status changes, awards, staff travel and overtime. Maintain effective labor/management relationships and manage personnel in accordance with applicable laws, policies, directives, and labor/management agreements. Resolve formal and informal complaints and grievances. Project budget based on historical and anticipated workload taking into consideration the production capability of the unit to make justified requests or proposals. Oversee the maintenance of billings, payroll, pay records, specific to the CWT-TW program and the accuracy of all financial reports connected with the program which are submitted to VACO. Maintain oversight of the administrative and programmatic resource allocations (e.g., budgets, purchasing, labor mapping) within the VHA Vocational Rehabilitation (VHA VR) programs, including oversight for Memorandum of Agreements (MOA) related to CWT-TW. Maintain accounting controls, functions as an approving official for purchase cards and fund control points. Demonstrated Knowledge, Skills, and Abilities (KSAs) (a) Skill in leading others, assessing employee strengths, opportunities for growth and qualifications to accomplish program goals, adapt work operations and guide staff. (b) Knowledge of labor/management agreements and how to follow their provisions to effectively manage issues and concerns. (c) Knowledge of applicable accreditation bodies and their standards to ensure continuous compliance and successful maintenance of program accreditations. (d) Ability to use both qualitative and quantitative methods for the development and implementation of meaningful program evaluation tools, study of program trends and program improvement. (e) Knowledge of business administration practices such as managing payroll, accounting, budget planning, marketing, workforce development and customer service to successfully operate a rehabilitation program. Preferred Experience: None References: VA Handbook 5005/133 PART II APPENDIX G62 July 21, 2020 The full performance level of this vacancy is GS 11. The actual grade at which an applicant may be selected for this vacancy is GS 13. Physical Requirements: Light lifting (under 15 lbs.); light carrying (under 15 lbs.); reaching above shoulder; use of fingers; walking (intermittent); standing (intermittent); hearing (aid permitted); clear speech. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Maryland Health Care System 10 North Greene Street Baltimore, MD 21201 US
• Name: Teresa Hammond
• Phone: 410-605-7000
• Email: [email protected]