The Beneficiary Travel/Veteran Transportation Service Mobility Manager operates within the Health Administration Service Located at the Charlie Norwood VA Medical Center in Augusta, GA. The Manager is the facility point of contact/Contracting Officer's Representative (COR) to coordinate with local contract transportation providers surrounding the medical center to improve overall mobility for Veterans.

Duties

Duties include but not limited to: Manage the technical and financial aspects of mileage reimbursement claims. Manage inter-facility transfers of patients and other passengers. Establish and or implement policies, regulatory changes, mandates, and action items Manages transportation contracts to include common carrier, special mode, ambulance, and air ambulance Coordinate program development for the department. Oversee and monitor the safety of transportation equipment, policies, and practices. Manage and oversee the transportation of special needs passengers including veterans, active duty service members, caregivers, disabled, frail and elderly who may be receiving life dependent treatments such as dialysis, chemotherapy, radiation therapy or other sensitive treatment. Oversee the scheduling of routine, urgent and emergent transportation for individuals. Serve as the focal point for interdepartmental and inter-agency collaborative efforts involving transportation and/or transportation services. Coordinate with state and local transportation networks/services to effectively provide transportation services. Collaborate with community service providers to accommodate patient transportation needs. Interprets and communicates policy to subordinate employees. Formulate and oversee resource allocation duties for the department. Provide Fund Control Point management and oversight. Administer travel reimbursement through mileage and contracted travel. Complete the Needs, Resources and Stakeholders Assessment, in collaboration with services represented. Manage and analyze departmental budgets and ensure departmental operations are in sync with budgetary projections. Manage demand in conjunction with available transportation resources. Develop, analyze, evaluates, advises upon, and improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegation of authority, management controls, information, and documentation systems. Review, analyzing data and make recommendations related to services provided. Resolve complex patient transportation issues, including urgent, complex, or uncertain transportation needs of patients. Conduct qualitative and quantitative analyses of program effectiveness and operational efficiency. Work Schedule: 8:00am - 4:30pm - Monday - Friday; subject to change depending on the needs of the agency. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist/PD505186 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: manages the Beneficiary Travel/Veteran Transportation Program (VTP) and services provided; develops, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures, manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems and similar functions of management; designated/assigned staff, performs/coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, awards and proficiencies for Veterans Transportation Program staff; manages the VAMC transportation budget, analyzes organizational budgets and provides information and recommendations to Chief, HAS, Associate Director, Chief Financial Officer and CBO VTS Program Staff, as appropriate; manages the VAMC transportation program quality assurance processes; assures that VA performance measures and standards issued by various accrediting, regulatory and higher agency authorities pertaining to the VAMC's patient transportation program are met; performs the administrative and personnel management functions relative to staff supervised; establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education in lieu of specialized experience, you must possess 3 years of progressively higher level education leading to a Ph.D or equivalent doctorate degree. NOTE: Your must submit a copy of your transcripts. . OR, Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. You will be rated on the following Competencies for this position: Customer ServiceFinancial ManagementPlanning and EvaluatingProblem SolvingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: See VA Directive and Handbook 5019. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Charlie Norwood VA Medical Center One Freedom Way Augusta, GA 30901 US
• Name: Deborah Niebauer
• Phone: 228-523-5000 X40010
• Email: [email protected]