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Job opening: INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Salary: $66 732 - 86 750 per year
Published at: Jan 25 2024
Employment Type: Full-time
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to support customer needs and objectives of the C&I unit by evaluating and recommending changes to information technology (IT) assets used by customers, tracking equipment/systems utilization to access and maximize IT performance, managing assigned IT inventory, and maintaining oversight of contractor services for accountability.

Duties

Analyzes, plans, and controls the evaluation, purchase, installation, use, and disposition of assigned information technology assets supporting functional users. Exercises financial oversight and management to include budget formulation, execution, administration, and financial advice. Maintains Information Processing Management System (IPMS) accounts and the Automated Data Processing Equipment (ADPE) program, redistributing and replacing IT assets among users as needed in support of requirements. Reviews the provisions of information technology contracts and verifies invoices for the payment of funds to the vendors. Analyzes and evaluates communications-computer systems requirements documents (CSRDs) submitted by functional users. Controls inventory of assigned IT systems and assures physical accountabiility for installed hardware.

Requirements

  • U.S. Citizenship Required.
  • Males must be registered for Selective Service, see www.sss.gov.
  • This position is subject to provisions of the DoD Priority Placement Program.
  • Disclosure of Political Appointments.
  • PCS costs are not authorized.
  • Must be able to obtain and maintain a Secret Clearance.
  • Employee may be required to travel on military or commercial aircraft to accomplish temporary duty.
  • May be required to work other than normal duty hours which may include evenings, weekends, and/or holidays.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A). https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one (1) year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes: Applying customer support principles, IT analytical techniques and methods, IT systems in organization serviced, and telecommunication principles to evaluate and determine the requirements for information technology equipment and systems; Application of standard budgetary methods, practices, procedures, regulations, standards, and policies; Computer equipment installation planning, turnover, and acceptance testing. OR EDUCATION: Masters degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a Masters degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of customer support principles, IT analytical techniques and methods, IT systems in organization serviced, and telecommunications principles to evaluate and determine the requirements for information technology equipment and systems. Working knowledge of the budget, budget systems, and the cost analysis process to include financial control methods, standards, and procedures. Knowledge of information technology configuration management principles and inventory control, and the regulations, standards, policies, and procedures related to the management, acquisition, and disposition of computer equipment. Ability to ensure overall compliance with contractual requirements and vendor hardware specifications for IT and telecommunications equipment and services. Ability to meet and work with customers using a high degree of tact and diplomacy. Ability to plan, organize, and prioritize work. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

  • Address JB Charleston 101 E Hill Blvd Bldg 503 JB Charleston, SC 29404 US
  • Name: Total Force Service Center
  • Phone: 1-800-525-0102
  • Email: [email protected]

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