This position is located in Ambulatory Care Nursing Branch within the Division of Nursing Services at the Thoreau Health Clinic in Thoreau, New Mexico. The position performs referral clerk duties. record keeping and miscellaneous clerical support duties associated with patient care and treatment arranged outside of the work unit for testing and subspecialty consultation.

Duties

Calls for an appointment time; provides requested demographic and insurance information to the consultant's office. Reviews test preparation procedures with the patient (provided either via pre-printed handouts for common tests we order. or though faxed or verbal instructions from the consultant's office) Verifies that the patient has transportation to a given appointment and arranges ride services if this is available or necessary. Contacts the consultant's office after the referral to verify whether or not the patient did in fact show up, and to verify that a copy of the visit report has been sent to the referring provider. Communicates and coordinates with the Clinical Director or designee for medical priority assignment and Purchase Referred Care (PRC) Services for the authorization of all referrals for services to non-IHS facilities. Notifies PRC of an out-of-system referral. Provides customer services by greeting patients and visitors in a courteous and respectful manner, answering inquiries or addressing requests, and directing them to the appropriate personnel. Reviews physician's orders for treatments and tests then routes requisitions, consultative requests, and referrals in accordance with established protocols. Participates in clinic staff meetings. in-service and educational programs. Performs other duties as assigned.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): GS-05: One (1) year of specialized experience equivalent to at least the GS-04 grade level; OR, Four (4) years above high school. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience in calling for an appointment time; providing requested demographic and insurance information to the consultant's office. Reviewing test preparation procedures with the patient (provided either via pre-printed handouts for common tests we order, or though faxed or verbal instructions from the consultant's office). Contacting the consultant's office after the referral to verify whether or not the patient did in fact show up, and to verify that a copy of the visit report has been sent to the referring provider. Communicating and coordinating with the Clinical Director or designee for medical priority assignment and Purchase Referred Care (PRC) Services for the authorization of all referrals for services to non-IHS facilities. Notifying PRC of an out-of-system referral. Providing customer services by greeting patients and visitors in a courteous and respectful manner, answering inquiries or addressing requests, and directing them to the appropriate personnel. Performing clerical duties in during urgent situations and under time constraints. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Crownpoint Healthcare Facility PO Box 358 Crownpoint, NM 87313 US
• Name: Navajo Area IHS Human Resources
• Email: [email protected]