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Job opening: Program Analyst

Salary: $70 448 - 91 582 per year
Published at: Jan 24 2024
Employment Type: Full-time
The Hudson Valley VA Healthcare system, Castle Point campus is currently recruiting for one Program Analyst for the Medicine and Specialty Department. The Program Analyst serves as a resource and support for management, providers and staff on a full range of administrative and clinical functions with regard to operations, quality improvement, utilization, logistics, and human resources.


MAJOR DUTIES Data Management & Analysis: Gathers Extracts and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program functions. Reviews and studies programs to identify such procedural problems such as the duplication/overlapping of clerical functions or the need for revision of program procedures. Formulates recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of administrative operations. Provides ongoing training and assistance to program staff. Identifies and analyzes trends, performing drill downs for necessary reports. Reviews and studies administrative processes to identify such procedural problems such as the duplication/overlapping of clerical functions or the need for revision of program procedures. Analyzes and presents data extracted in many VA databases to solve department issues concerning services and staff provided for Veterans and Staff. Develop analytics system for the collection and analysis of outpatient and inpatient care feedback for access and quality measures. Veteran Healthcare Access: Review and provide input on nationally issued regulations and policies, utilize local Group Practice Manager (GPM) and communication strategies. Works with GPM/AGPMs (Associate Group Practice Manager) to ensure a wide range of local factors are considered in the development of business access analysis initiatives. Coordinates and aligns system performance measures and goals with system needs and specific requirements of national or VISN cooperative efforts. Provides access related consultative services to clinical staff. Work in collaboration with health care system service lines to review and develop local guidance and policies that will facilitate standardized processes. Contract Management: Serves as a Contracting Officer's Representative (COR). Monitor contractor performance to ensure work is in accordance with the contract documents. Analyze requests/develop changes to contract documents and utilize various computer programs to prepare contract documents; approve contractor payments; validate invoice documents. Quality Control: Ensure Clinical Pertinent Reviews, Process Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) are completed in a timely manner and filed. Analyzes and evaluates the effectiveness of program operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting program operations. Establish benchmarks and a process for taking corrective actions on decreasing/low scores in Veterans/Staff experience data. Establish communication plans with clinic teams relating to the plan of action in accordance with the Veterans experience data. Performs other related duties as assigned. Work Schedule: Monday to Friday 8am-4:30pm Telework: Authorized Virtual: Not Authorized Position Description/PD#: Program Analyst/PD20F06O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Financial Disclosure Report: Not required



To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience as an Administrative Officer, Program Specialist, or other administrative management positions. Experience working with a multi-discipline team to gather and analyze data. Experience extracting, analyzing, and preparing statistical data for program related reports. Experience reviewing and analyzing program procedures as it pertains to clerical functions to indicate, document and present procedural performance improvements within a department. Experience providing training and assistance to department level staff. Skill in interpreting department level and agency level regulations, policies, and guidance to present to staff. Experience developing data analytic systems to capture department level trends. Comprehensive experience in providing leadership feedback and guidance on data trends. Experience facilitating in the review and development of local guidance and policies. Knowledge of managing contracts and ensuring contract guidelines are met. Position requires analytical and evaluative techniques and practices. Skill in conducting interviews. Knowledge of procurement and acquisitions management. Comprehensive experience in office management applications and software. Knowledge of Clinical data systems. Advanced Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Access, and Outlook). Experience using a multitude of SharePoints for storing, managing, and organizing critical documents. Extensive Customer service experience is required. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education and an excess of 6 months of specialized experience . The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. You will be rated on the following Competencies for this position: Acquisition StrategyAnalysis and Problem SolvingAnalytical ReasoningCritical ThinkingCustomer Service (Clerical/Technical)FlexibilitySelf-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.


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